Case Processing Analyst

Full job description
Requisition ID
36102

Office Country
United Kingdom

Office City
London

Division
Indep. Project Accountability Mechanism

Contract Type
Short Term

Contract Length
18 months

Posting End Date
09/10/2025

Purpose of Job


The Case Processing Analyst will be responsible for supporting the Outreach function of the Independent Project Accountability Mechanism (IPAM) and ensuring a robust and permanent engagement with relevant civil society organizations and communities through the implementation of the IPAM Outreach strategy to promote awareness of the grievance mechanism and its work.


Background


The Independent Project Accountability Mechanism (IPAM) is the EBRD’s project grievance mechanism. IPAM independently reviews environmental, social, and public disclosure-related complaints raised by project-affected people and civil society organizations concerning Bank-financed projects, which are believed to have caused, or to be likely to cause, harm. The Mechanism works to mediate disputes between project stakeholders in highly sensitive contexts; to determine whether the Bank has complied with the Environmental and Social Policy and the Project-specific provisions of its Access to Information Policy; and where applicable, to address any existing non-compliance with these policies while preventing future non-compliance by the Bank.


IPAM’s operation is governed by the Project Accountability Policy which also gives the mechanism the mandate to:

a) identify institutional learnings that distinguish common challenges, provide constructive recommendations and promote a culture of continuous learning at EBRD and;

b) conduct outreach among internal and external stakeholders, in order to ensure that IPAM’s purpose, functions and activities are known and understood.


Facts / Scale


The IPAM office is headed by the EBRD’s Chief Accountability Officer (CAO) who is responsible for running IPAM, implementing the Project Accountability Policy and making the decisions that the responsibility of IPAM under this Policy. The CAO is directly accountable to the Board and does not report to Bank Management.


The IPAM guiding principles are independence, impartiality, transparency, predictability, equitability and accessibility. Being accessible is working to be known to individuals and groups that could use IPAM; ease barriers to access; operate in a culturally-appropriate and gender-responsive manner; and promote safe access to IPAM through confidential case handling, retaliation risk assessment and risk mitigation measures.

IPAM’s ability to fulfil this mandate is dependent on its capacity to effectively engage with its stakeholders. For that purpose, IPAM is to conduct outreach among both internal and external stakeholders, in order to promote greater knowledge and understanding of the Policy and IPAM’s purpose, functions and activities.


In its operation, IPAM engages with Bank staff, civil society organisations, communities and Bank clients. These constituencies need to understand the role of IPAM and its processes. For that purpose, IPAM has to develop an outreach programme and cooperate with other institution’s accountability mechanisms.


IPAM has to engage with communities and organisations in the EBRD regions efficiently and cost effectively, as well as to ensure that there is easily accessible information on the mechanism and its processes.


Accountabilities & Responsibilities


The Analyst will provide support to the CAO in the design and implementation of the outreach programme and related reporting obligations, by:

Proposing and implementing an annual outreach programme, which will include, but not be limited to, organising outreach events (virtual and in-person), developing relevant outreach materials, providing content for IPAM’s website, intranet and social media outlets.
Mapping and cultivating a varied group of civil society organisations that can assist IPAM in its outreach to potentially affected communities in each of the EBRD countries of operation;
Monitoring of relevant social media outlets and reporting to the CAO on trends, relevant news and key issues.
Proof reading and editing case reports as needed.
Contributing to effective internal communications efforts and continuously engaging with the EBRD Civil Society and Communications Department of the Bank, other IPAM team members and EBRD resident offices, so as to provide useful guidance to the CAO on content and activity needs to fulfil outreach goals;
Act as contact point to the Outreach Working Group of the IAMNet;
Assist in the production of the annual report, the development of IPAM guides, booklets and brochures, as well as other outreach materials including PowerPoint presentations aimed at explaining IPAM’s purpose and function and ongoing activities to its key stakeholders;
Ensure up to date information on the IPAM website/intranet pages and social media platforms and regularly supply content for outreach activities.
Other relevant activities and tasks required by the CAO;

Knowledge, Skills, Experience & Qualifications


Education/Professional Qualifications

Bachelor’s degree (Marketing, Communications, Journalism, other related field etc.) and/or equivalent communications/digital marketing experience
Experience

Relevant academic and professional experience, preferably from a professional news, digital communications, graphic design, public relations or marketing field.
Knowledge of event management.
Knowledge of producing high-end editorial and multimedia content (including, photography and videos) and online marketing campaigns
Knowledge of civil society organisations in the fields of environmental justice and human rights and the work of independent accountability mechanisms within international financial institutions
Reporting on communications outreach
Skills

Strong writing skills; experience in writing impactful content and story telling, and of altering tone for audience and platform (web, social media, publications).
Effective communication, presentation and collaboration skills and ability to manage relations with diverse stakeholders as well as the ability to communicate appropriate, concise and accurate information in written and verbal formats, to the right audience at the right time
Strong event management and organisational skills.
Fluency in English, both written and verbal. Fluency in language of country of operations (e.g. Russian, Arabic).
Computer literate: excellent knowledge of Microsoft Office including Excel and Power Point; knowledge of design programmes such as Adobe Creative Cloud (InDesign, Photoshop, Premier Pro) an advantage

General

Demonstrate a knowledge and understanding of the EBRD mandate, passionate about independent accountability.
Understanding and knowledge of corporate communications and graphic design
Effective, persuasive and diplomatic communication skills. Ability to work in multi-cultural environment.
Ability and flexibility to maximise the use of various communications approaches, tools and platforms (e.g. the web, social media, digital and print publications, presentations) and work with limited resources.
Multi-tasking, self-initiative, creativity.
Ability to meet deadlines.
Ability and willingness to travel

What is it like to work at the EBRD?


Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.


The EBRD environment provides you with:

Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
A working culture that embraces inclusion and celebrates diversity;
An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, ****** orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.


Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).



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