Cashier/Customer Service

Responsibilities and Tasks

Customer Service

· Smiles, make eye contact, greets and thanks customers.

· Directs customer to the location of requested items.

· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

· Handles multiple customers in an effective and efficient manner.

· Deals with challenging situations and conflict resolution in a professional manner.

Operations

· Operates cash register and all point of sales functions.

· Processes customer purchases efficiently, following standardized procedures.

· Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.

· Balances cash and is aware of amount of cash on hand.

· Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).

· Takes returns to stock product in respective department.

· Reports stolen and damaged goods to Management.

· Alerts management to security problems.

· Alerts the respective department on any customer inquiry or concern.

· Shares opinions and ideas on how to improve store success.

· Participates in meetings and all training as required; listens to feedback to improve their own abilities.

· Complies with company, store and department policies.

· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

· Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

· Completes other tasks, as required.

Requirements

· Basic math and typing skills.

· Ability to work efficiently with computerized systems.

· Ability to work with minimum supervision.

· Experience in a customer service role and/or with a Canadian Tire store is considered an asset.

· Ability to operate a cash register.

Job Type: Part-time

Pay: From $17.20 per hour

Flexible language requirement:

English not required

Shift:

Evening shift

Work days:

Monday to Friday

Weekends as needed

Work Location: In person

Expected start date: 2025-04-28