Job Description
About Us
United Security delivers integrated security solutions for high-profile businesses, properties, and events. With nearly 100 years of experience, we’ve built a reputation as one of the most trusted and established security providers in the country. Our team takes pride in professionalism, reliability, and protecting what matters most to our clients.
The Casino Ambassador is responsible for helping maintain a safe, welcoming, and professional environment for guests, team members, and visitors throughout the casino property. This role combines strong observational awareness with a service-oriented approach, ensuring that guests feel comfortable while supporting the property’s overall security and safety efforts. Ambassadors provide assistance to guests, monitor activity on the casino floor, and communicate any concerns or incidents to the security team.
Casino Ambassador Duties & Responsibilities
• Maintain a visible presence throughout the casino floor and surrounding areas to promote safety and guest confidence.
• Provide courteous assistance to guests, including answering questions, offering directions, and helping resolve minor concerns.
• Observe the property for safety hazards, suspicious activity, or policy violations and report findings to the security team.
• Support an orderly environment by helping address minor disturbances or escalating situations when appropriate.
• Assist with crowd awareness and guest flow during busy periods, events, or peak hours.
• Respond to guest inquiries in a professional and service-oriented manner while maintaining awareness of security needs.
• Accurately document incidents, observations, or guest concerns according to company procedures.
• Work collaboratively with security personnel, guest services, and operations teams to support a positive guest experience.
• Follow all safety, compliance, and operational procedures established by the property.
Requirements
• Must be a resident of the City of Chicago.
• Must be able to stand for long periods of time and work outdoors.
Preferred Qualifications
• Prior experience in security, hospitality, guest services, or customer-facing roles.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional when responding to guest concerns or incidents.
• Strong observation skills and situational awareness.
• Ability to stand and walk for extended periods during scheduled shifts.
• Experience working in casinos, entertainment venues, or other high-traffic environments is a plus.
United Security is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Ohio Support Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Ohio Support Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team (614) 443-0291.
Wednesday-Sunday 5:30PM-2AM
United Security delivers integrated security solutions for high-profile businesses, properties, and events. With nearly 100 years of experience, we’ve built a reputation as one of the most trusted and established security providers in the country. Our team takes pride in professionalism, reliability, and protecting what matters most to our clients.
The Casino Ambassador is responsible for helping maintain a safe, welcoming, and professional environment for guests, team members, and visitors throughout the casino property. This role combines strong observational awareness with a service-oriented approach, ensuring that guests feel comfortable while supporting the property’s overall security and safety efforts. Ambassadors provide assistance to guests, monitor activity on the casino floor, and communicate any concerns or incidents to the security team.
Casino Ambassador Duties & Responsibilities
• Maintain a visible presence throughout the casino floor and surrounding areas to promote safety and guest confidence.
• Provide courteous assistance to guests, including answering questions, offering directions, and helping resolve minor concerns.
• Observe the property for safety hazards, suspicious activity, or policy violations and report findings to the security team.
• Support an orderly environment by helping address minor disturbances or escalating situations when appropriate.
• Assist with crowd awareness and guest flow during busy periods, events, or peak hours.
• Respond to guest inquiries in a professional and service-oriented manner while maintaining awareness of security needs.
• Accurately document incidents, observations, or guest concerns according to company procedures.
• Work collaboratively with security personnel, guest services, and operations teams to support a positive guest experience.
• Follow all safety, compliance, and operational procedures established by the property.
Requirements
• Must be a resident of the City of Chicago.
• Must be able to stand for long periods of time and work outdoors.
Preferred Qualifications
• Prior experience in security, hospitality, guest services, or customer-facing roles.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional when responding to guest concerns or incidents.
• Strong observation skills and situational awareness.
• Ability to stand and walk for extended periods during scheduled shifts.
• Experience working in casinos, entertainment venues, or other high-traffic environments is a plus.
United Security is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Ohio Support Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Ohio Support Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team (614) 443-0291.
Wednesday-Sunday 5:30PM-2AM
💡 Quick Summary
Seeking a career-building opportunity? The Casino Ambassador position is now open for candidates interested in the Hotel Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
