Job Description
Full job description
Job Advert
Casual General Support Assistant (Days & Nights)
Are you passionate about delivering magic guest service?
This is something that all employees at Holiday Inn Express Birmingham - South have in common. It is their dedication to creating a home away from home to ensure that residents enjoy their stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for a Casual Guest Support Assistant to join Holiday Inn Express Birmingham - South
Please note - This role does have an element of night working.
As a Casual Guest Support Assistant, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
To be welcoming and approachable to all visitors to the hotel.
Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
To maintain the lobby & public areas, stores, staff areas in a clean and tidy condition.
To liaise with HK teams to ensure that the bedrooms are set up and ready for use as per the agreed times, as well as ensuring the setup & upkeep of the meeting room.
Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
General maintenance to resolve the room & hotel issues (such as plumbing, patch painting, general H&S checks)
Reasonable ad-hoc duties as requested per management.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, ****** orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Job Advert
Casual General Support Assistant (Days & Nights)
Are you passionate about delivering magic guest service?
This is something that all employees at Holiday Inn Express Birmingham - South have in common. It is their dedication to creating a home away from home to ensure that residents enjoy their stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for a Casual Guest Support Assistant to join Holiday Inn Express Birmingham - South
Please note - This role does have an element of night working.
As a Casual Guest Support Assistant, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
To be welcoming and approachable to all visitors to the hotel.
Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
To maintain the lobby & public areas, stores, staff areas in a clean and tidy condition.
To liaise with HK teams to ensure that the bedrooms are set up and ready for use as per the agreed times, as well as ensuring the setup & upkeep of the meeting room.
Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
General maintenance to resolve the room & hotel issues (such as plumbing, patch painting, general H&S checks)
Reasonable ad-hoc duties as requested per management.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, ****** orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
💡 Quick Summary
Seeking a career-building opportunity? The Casual General Support Assistant (Days & Nights) position is now open for candidates interested in the Event Management Jobs sector. This role in Birmingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.