Job Description
Department of Customer Service
Reference number
req50688
Occupation
Information and Communications Technology
Work type
Full-Time
Location
Sydney City
Salary Information
$129,464 - $142,665 + 12% Super & Leave Loading
Closing date
19 April 2026 at 10:00am
ICT Category Specialist – Professional Services Category
Employment Type: Ongoing
Salary: DCS Grade 9/10, base salary of $129,464 - $142,665 plus 12% superannuation and leave loading
Location: McKell- Sydney, for at least 50% of the working days in a fortnight. Flexible working arrangements available.
About the team:
We take great pride in delivering excellence to our customers through innovation and professional excellence. DCS promotes a cohesive, diverse, and inclusive culture and actively supports the professional development of its workforce.
The role is to work with the Category Manager to manage all of government contracts in the Professional Services Category. The right candidate will have strong interpersonal and communication skills which will help them build strong relationships with a wide array of stakeholders and vendors.
The ICT Category Management team provides unique opportunities to develop a strong network and advance and accelerate your career. The DCS ICT Digital Sourcing team is recognised as having an exceptional workplace culture and strong team morale as demonstrated by the results in the 2024 employee survey.
About You:
To be successful in the role, you will have:
Demonstrated stakeholder and relationship management skills
Planning, project management and research skills
Experience in contract management and leading performance reviews with suppliers Category specialist skills in ICT categories or large areas of expenditure
Experience in ICT category and preferably in Professional Servicesprocurement
Understanding of NSW Government legislation, procurement policies, framework and processes Developed problem-solving skills and ability to work independently
Analytical skills to understand various business contracts, work on large disparate spend data and spreadsheet
Communication and influencing skills- in particular the ability to prepare written reports and provide guidance
About the role:
Partner with stakeholders in procurement category planning andperformance tracking through regular supplier reportingto manage supplier performance
Contribute to the development and implementation of category management plans and strategies that yield superior value for money outcomes by adhering to procurement board directions
Analyse business needs, commercial risks and supply markets to inform category planning and provide governance, advice and guidance to internal stakeholders to build expertise in the Professional Services category function
Provide expert advice and support for creation and maintenance of all-of-government agreements and panels such as Professional Services Purchasing Arrangements, ICT Consulting Commercial Framework & Spend Management Panel
Engage supply markets and internal stakeholders positively to achieve effective communication to meet category objectives
Analyse all internal and external procurement information to effectively develop category strategies for the Professional Services category
Provide support for pricing updates, capabilityreviews and contract re-negotiation
Provide guidance for agency stakeholders looking to procure services contracted under the scope ofAll of Government panels that the team manages
Contribute to development of benefits realisation plan for the Professional Services category and track benefits
For role related queries, please contact Murtaza Unwala at murtaza.unwala@customerservice.nsw.gov.au
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
Hybrid working and generous leave conditions, so you can make time for what coun
Much more than just a job, you can build a career here
Unmatched opportunities for growth and development.
Benefits of working for DCS
Accrued flexible leave
Hybrid working options- flexibility to work from home and office
Generous leave entitlements including up to 14 weeks parental leave and flex leave
Access to health and well-being programs including Fitness Passport
Competitive pay and conditions
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
DCS embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should use solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
To Apply
Click the link to submit your application - please attach your resume and a cover letter that demonstrates how your skills and experience align with the role.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
Important requirements
To be considered for roles in the NSW public sector, applicants must:
Be NSW residents or willing to relocate.
Hold appropriate working rights for the type of employment offered:
Ongoing (permanent) roles require Australian citizenship or permanent residency. Temporary roles require valid work rights for the full duration of the role. More information is available in the PSC Essential Requirements Factsheet.
Salary Grade 09/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Sunday, 19th of April at 10:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req50688
Occupation
Information and Communications Technology
Work type
Full-Time
Location
Sydney City
Salary Information
$129,464 - $142,665 + 12% Super & Leave Loading
Closing date
19 April 2026 at 10:00am
ICT Category Specialist – Professional Services Category
Employment Type: Ongoing
Salary: DCS Grade 9/10, base salary of $129,464 - $142,665 plus 12% superannuation and leave loading
Location: McKell- Sydney, for at least 50% of the working days in a fortnight. Flexible working arrangements available.
About the team:
We take great pride in delivering excellence to our customers through innovation and professional excellence. DCS promotes a cohesive, diverse, and inclusive culture and actively supports the professional development of its workforce.
The role is to work with the Category Manager to manage all of government contracts in the Professional Services Category. The right candidate will have strong interpersonal and communication skills which will help them build strong relationships with a wide array of stakeholders and vendors.
The ICT Category Management team provides unique opportunities to develop a strong network and advance and accelerate your career. The DCS ICT Digital Sourcing team is recognised as having an exceptional workplace culture and strong team morale as demonstrated by the results in the 2024 employee survey.
About You:
To be successful in the role, you will have:
Demonstrated stakeholder and relationship management skills
Planning, project management and research skills
Experience in contract management and leading performance reviews with suppliers Category specialist skills in ICT categories or large areas of expenditure
Experience in ICT category and preferably in Professional Servicesprocurement
Understanding of NSW Government legislation, procurement policies, framework and processes Developed problem-solving skills and ability to work independently
Analytical skills to understand various business contracts, work on large disparate spend data and spreadsheet
Communication and influencing skills- in particular the ability to prepare written reports and provide guidance
About the role:
Partner with stakeholders in procurement category planning andperformance tracking through regular supplier reportingto manage supplier performance
Contribute to the development and implementation of category management plans and strategies that yield superior value for money outcomes by adhering to procurement board directions
Analyse business needs, commercial risks and supply markets to inform category planning and provide governance, advice and guidance to internal stakeholders to build expertise in the Professional Services category function
Provide expert advice and support for creation and maintenance of all-of-government agreements and panels such as Professional Services Purchasing Arrangements, ICT Consulting Commercial Framework & Spend Management Panel
Engage supply markets and internal stakeholders positively to achieve effective communication to meet category objectives
Analyse all internal and external procurement information to effectively develop category strategies for the Professional Services category
Provide support for pricing updates, capabilityreviews and contract re-negotiation
Provide guidance for agency stakeholders looking to procure services contracted under the scope ofAll of Government panels that the team manages
Contribute to development of benefits realisation plan for the Professional Services category and track benefits
For role related queries, please contact Murtaza Unwala at murtaza.unwala@customerservice.nsw.gov.au
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
Hybrid working and generous leave conditions, so you can make time for what coun
Much more than just a job, you can build a career here
Unmatched opportunities for growth and development.
Benefits of working for DCS
Accrued flexible leave
Hybrid working options- flexibility to work from home and office
Generous leave entitlements including up to 14 weeks parental leave and flex leave
Access to health and well-being programs including Fitness Passport
Competitive pay and conditions
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
DCS embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should use solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
To Apply
Click the link to submit your application - please attach your resume and a cover letter that demonstrates how your skills and experience align with the role.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
Important requirements
To be considered for roles in the NSW public sector, applicants must:
Be NSW residents or willing to relocate.
Hold appropriate working rights for the type of employment offered:
Ongoing (permanent) roles require Australian citizenship or permanent residency. Temporary roles require valid work rights for the full duration of the role. More information is available in the PSC Essential Requirements Factsheet.
Salary Grade 09/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Sunday, 19th of April at 10:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Category Specialist - Professional Services position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.