Catering Supervisor

Supervisor Responsibilities

This Job has supervisorial responsibilities.

Summary

The expectation of this position is that the employee performs their duties and responsibilities in an efficient and effective manner. Furthermore, the expectation is to perform these duties while working as a part of a team.

Essential Duties and Responsibilities

Assist Catering office team with the preparation of upcoming catering events
Conducts monthly inventory of catering equipment and product
Supervise various Catering events, ensuring the events run smoothly
Sets up Catering events based on the event details, buffet layout and any other information provided by the catering office team. Ensures all set ups for events are done correctly and are ready prior to the event day
Verify all signage (i.e. labels and menus) are correct and displayed at the right location prior to and during the event
Maintain knowledge of food and beverage items, stations, and dietary restrictions in the catering event and surrounding premium/catering area or other assigned area for the event
Maintain the premium atmosphere of the service area assigned
Ensure event staff are working in the proper area and position based on the event staff schedule
Review any special guest’s expectation outlined in the event BEO with the staff for that area (billing information, advance orders, special instructions, client/group name)
Assist with the job duties for all catering front of house staff roles as operationally needed during an event. This can be anything from cleaning, refilling a buffet, working a bar, transporting food or dirty dishes
Assists with Training all Part-time Catering Staff
Ensure that staff is on task, quality assurance standards are being met, and the operation is clean and organized
Ensure all items are returned to their proper storage locations and that the event is cleaned up properly, following closing procedures
Lead and assist team members in assigned task including working as a catering server and other job duties as per operational needs
Ensures cleanliness, readiness, and safety of assigned catering area following health and safety protocols
Ensure all staff has signed in and out of the catering event binder
Be on time and ready for work in approved uniform and non-slip shoes.
Must maintain knowledge of the available food & beverage offered during the event
Must be able to follow instructions on the Banquet Event Order (BEO)
Always exceeds guest expectations
Establish rapport with guest, effectively using suggestive and upselling techniques
Able to resolve customer complains in a friendly and service-oriented manner
Must be able to operate different food warming equipment, POS Machines and any other equipment used during the event
Able to resolve team issues in a professional manner
Complete closing duties in timely manner
Assist other departments when needed to ensure optimum service to guests
Must be able to effectively communicate with managers and co-workers to effectively accomplish goals.
Participate in daily pre-shift
Know locations of event spaces in the stadium
Ensures that their assigned game day location is set up correctly and ready for a successful event
Maintain health and safety standards in work areas.
Verified that all bills have been closed at the end of each event
Uphold all policies and procedures to guarantee compliance with company and client expectations
All other tasks as delegated by Supervisor or Manager.
Team

Displays a positive attitude toward teammates and managers
Helps fellow team members whenever necessary
Always on time and ready to perform required duties
Physical Demands/ Work Environment

Ability to lift and carry up to 40lbs.
Frequent periods of standing and walking
Outdoor venue subject to changing environmental conditions.
Frequent use of stairs.
Size of Stadium tends to involve higher physical demands on event days.
Sensory Attention: this environment is a noisy loud environment on event days.
Language Skills

English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.
French is not mandatory but considered an asset.
Qualifications

Minimum of 2 years’ previous high volume dining or hospitality experience required
Proven supervisory skills and experience, capable of motivating and leading a team
Creative ability to apply to the catering presentation of the food service operation
Must have completed high school or equivalent. Relevant work experience will be considered an asset.
Must be bondable, and pass an employer administered background check.
Must be able to demonstrate mathematical skills
Must be able to multi-task
Must be able to work in a fast pace environment
Must be able to work flexible shifts including nights, weekends, and holidays.
Must possess a valid Smart Serve Certificate
Advanced Food Safety Certification considered an asset
Job Types: Part-time, Seasonal

Pay: $20.25 per hour

Expected hours: No more than 25 per week

Benefits:

Discounted or free food
Employee assistance program
Store discount
Schedule:

8 hour shift
Day shift
Evening shift
Night shift
Weekends as needed
Experience:

previous high volume dining or hospitality: 1 year (required)
supervisory: 1 year (required)
Language:

English (required)
Licence/Certification:

Smart Serve (required)
Advanced Food Safety Certification (preferred)
Work Location: In person

Canada
Ontario
Ottawa Show on map Get directions