(CBA-322) WFM- Forecasting//International BPO

Hiring for WFM Analyst- Forecasting

Require 4+ Years Experience in WFM

Shifts 24*7

CTC UPTO 8LPA based on Last CTC

Role and key responsibilities:–

The Point of Contact for forecasting and budget planning

Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis

Refines forecasting scenarios and generates final forecast

Refines and capture data to be used as an input to the models

Designs and develops forecasting scenarios

Generate short term forecasts, incorporating business impacts

Revise forecast based upon feedback

Maintain process documentation and tweak as per requirement.

Understanding on Time Series forecasting

Understanding of WFM and Contact volume & AHT forecasting.

Key skills and knowledge:

High proficiency in Excel & Power BI tools is a must.

Experience in developing machine learning models like classification, linear/logistic regression.

Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes

Analytical and good understanding of contact center metrics

Mathematical and Statistics and exposure to R-studio/python.

Strong business acumen

Should be a good communicator and a collaborator

Core forecasting experience minimum 2 years in a BPO/Contact center environment

Total Experience 4+ Years

Presentation skills - essential

Qualification : Graduation

Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123