The Corporate KYC Operations works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. This includes functions such as data collection, completion of the KYC profile, client screening, targeted local language and English language research, comparing and analyzing client profiles across all lines of business and quality check & assurance. This team will also produce metrics around the work they perform.

The role is responsible for ascertaining that all KYC and AML policies are adhered to and will be responsible for conducting reviews of client's KYC documentation stored in internal repositories and publicly available information, performing the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business.

If you're interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles, then explore the opportunities at J.P. Morgan Chase.

Job Description

The primary responsibility of the associate is to ensure all client KYC records are compliant with regulatory standards, and to drive high quality of all client-level due diligence requirements at the onset and renewal of client relationships.

The role must have excellent customer service standards to define, analyze, and resolve inquiries and escalations. The KYC associate must proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.

Responsibilities
• Understanding of KYC standards, guidelines, policies and procedures both existing and new
• Understand the firm's KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD),Specialized Due Diligence(SpDD) and Product Due Diligence requirements (PDD)
• Compare and contrast differences within KYC records , highlight and escalate any discrepancies
• Face off to Compliance, Screening, WKO Production and other stakeholders to resolve exceptions and obtain approvals where necessary
• Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
• Support an effective and efficient team through continuous communication, timely feedback, and appropriate practices
• Effectively address any issues that might be escalated by either internal or external customers
• Identify special training needs that may benefit team members to increase team efficiency and quality
• Proactively highlight potential issues to management
• Drive Process improvements and implement process changes as necessary
• Identify root causes, understand connections and implications and evaluate alternatives
• Make decisions that are effective and well-grounded based on guidelines, policies, and insights
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Be flexible to multitask and effectively manage priorities across the wider function