CBG|CB RM | SEG

The Relationship Manager is responsible for the achievement of the budgeted targets by sourcing NTB business through channels/self-sourcing and customer relationship management. The Job holder also coordinates post sanction formalities such as, disbursement, cross-sell, compliance of statutory & internal audit issues and provides industry/segment specific feedback to Geography and Central Office team

Key Responsibilities

• Generate leads by identifying potential industrial areas/trading units & prepare strategies to increase the Bank’s penetration in those areas

• Manage the internal (Branches/ other business verticals) and external (empanelled outsourced agencies) lead generating channels to generate the expected business

• Enable the sanctioning process by ensuring conduct and scrutiny of pre-disbursement activities

• Liaison with Corporate Banking Operations team and Centralized Processing Unit to enable smooth completion of post sanction formalities, account opening and disbursement

• Meet customer service requirements through regular interactions with the customers to understand business condition, enhancement opportunity, etc

• Monitor transactions in the customer accounts to ensure that the cash flow movement and end use of fund are in compliance with the sanction stipulations

• Assist the Credit Manager in unit inspections and ensure timely insurance renewal, DP updated, stock renewal statement scrutiny and gathering of relevant market information

• Ensure maintenance of quality and health of portfolio and minimize Days Past Due through regular interactions with the customer

• Initiate recovery of stressed accounts through tele-calling/ field visits

• Ensure compliance to the stipulated guidelines/ norms and ensure closure to the audit processes

Qualifications:

Optimal qualification for success on the job is:

• Graduation/ Post-Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services

• Ability to manage complex client situations

• Good communication (both verbal and written) skill in both English and the local language

• Ability to handle pressure and meet deadlines

• Good networking and relationship building skills