Job Description
We are looking to hire CDM Products & Process Executive in banking domain with a leading domestic bank in Mumbai. Job Purpose With increasing focus on CRM deployments, visibility & usage there is a requirement for dedicated resource for managing these activities. Staff will be responsible for engaging with different stakeholders such as Regional ATM Team, Branch Banking, Outsourced Vendors, Marketing, BTG /IT etc Key Responsibility Areas : Track & drive improvement in usage • Regular portfolio review to put in place action plan for low transacting terminals. • Constant engagement with regional WBO, RBB for driving improvement at underperforming terminals. • Repository and publishing MIS relating to Pan India terminals covering usage related KRIs. • Track key parameters related to CRM such as % of cash recycled and % of teller deposit migration. • Handle critical aspects such as fixing and tracking deposit limits, customer charging, tracking and resolving exceptions impacting usage etc. Improving Visibility & Customer adoption • Engaging with marketing for launching campaigns. • Engaging with marketing for dispatch and deployment of Marketing collaterals. • Follow up with Branches and ATM team to ensure completion of deployment activities. • Maintaining MIS for marketing collateral management. • Driving physical marketing activities centrall. • Preparation of training material for branches, regional WBO units etc. CRM Process management • Jointly with process & functional units implement process related changes on cash recyclers for improving. • parameters with respect to usage, customer experience, reconciliation, cash management & availability to customer. • Implement measures and process changes for increasing mix of cash recyclers in overall ATM fleet for the bank
💡 Quick Summary
Seeking a career-building opportunity? The CDM Product Process Executive with a leading domestic bank position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.