Job Description
CDM Support
Job Req ID: 16624
Posting Date: 23-May-2026
Function: Business Operations
Location: PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
Salary: Competitive
Why this job matters
Responsible for ensuring that CDS functional tower services , for complex contracts, are delivered to the requirements of BT’s Global or Enterprise Customer Contracts whilst ensuring that all BT internal controls are met.
Your accountabilities
The CDM Support Role will be responsible for a number of the following activities:
Preparing Weekly & Monthly Resource Reconciliation reportS.
Analysis & validating and managing exceptions, Highlighting to the contract team and helping to get resolutions.
Managing and reporting for all internal contract resource costs including forecast and variance management, resource on and off-boarding, etc.
Alignment of resources under project code.
Tracking of resource movement into another contracts or leaving BT performed.
Deactivation of access into project code for leaver and re alignment into another project code if resources are moving into different contract.
Skills required
Numerate
Good understanding of Microsoft Excel, excellent email writing skills.
Good Communication.
Experience
Numeracy
Familiarity with contract environment
Exposure on delivery and order management
Experience in working in a diverse and fast paced work environment.
Being able to follow a standard operating model and governance.
The skills you’ll need
Communication
Resourcing
Continuous Improvement
Customer Advocacy
Problem Solving
Commercial Operations
Risk Management
Budgeting
Commercial Acumen
Strategic Planning
Go-To-Market Strategy
Forecasting
Business Process Improvement
Technical Reporting
Issue Escalation
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
Job Req ID: 16624
Posting Date: 23-May-2026
Function: Business Operations
Location: PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
Salary: Competitive
Why this job matters
Responsible for ensuring that CDS functional tower services , for complex contracts, are delivered to the requirements of BT’s Global or Enterprise Customer Contracts whilst ensuring that all BT internal controls are met.
Your accountabilities
The CDM Support Role will be responsible for a number of the following activities:
Preparing Weekly & Monthly Resource Reconciliation reportS.
Analysis & validating and managing exceptions, Highlighting to the contract team and helping to get resolutions.
Managing and reporting for all internal contract resource costs including forecast and variance management, resource on and off-boarding, etc.
Alignment of resources under project code.
Tracking of resource movement into another contracts or leaving BT performed.
Deactivation of access into project code for leaver and re alignment into another project code if resources are moving into different contract.
Skills required
Numerate
Good understanding of Microsoft Excel, excellent email writing skills.
Good Communication.
Experience
Numeracy
Familiarity with contract environment
Exposure on delivery and order management
Experience in working in a diverse and fast paced work environment.
Being able to follow a standard operating model and governance.
The skills you’ll need
Communication
Resourcing
Continuous Improvement
Customer Advocacy
Problem Solving
Commercial Operations
Risk Management
Budgeting
Commercial Acumen
Strategic Planning
Go-To-Market Strategy
Forecasting
Business Process Improvement
Technical Reporting
Issue Escalation
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
💡 Quick Summary
Seeking a career-building opportunity? The CDM Support position is now open for candidates interested in the MIS Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
