CEC - MIS Resource-Customer Experience Center-Contact Centre Inbound

Location

Thane, Maharashtra

Full job description

Short Description for Internal Candidates

Description for Internal Candidates

Job Role :

Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps

Ensure Data’s are provided to the top management on time and make certain the accuracy of data

Maintain Timely submission and circulation of Data to the stake holders of below mentioned data

Ensure data are provided for compliance and Audits and RCSA and related compliances

Sales Management - Has to provide to ensure data and eligible base provided to sales management unit to drive sales across the contact center.

Timely and accurate execution of adhoc requests

Ensure and comply to all control and compliance guidelines on data sharing

Job Description:

Graduate

Minimum of 1 year of MIS experience.

Good Communication Skill

Good hand on Info graphics, MS Excel, VBA (Macro ), MS access

Proficient in advance excel, h lookup, v lookup, power pivots

Basic analytics skills

Expertise on Power Point, Prezi and other slide making platforms.

Comfortable with flexible shift and work timings

Same Posting Description for Internal and External Candidates