CEC Officer | Outbound | Retail Liabilities|Customer

Job Role: o Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. o Calling Credit cards customers for various service and sales related campaigns. o Targets on conversions and cross selling. o Cross selling of various bank products. o Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Job Requirements: o Willingness to learn and a flair for knowledge o Attitude of continuous improvement o Excellent communication skills - Written & Verbal o Understanding of credit cards industry an advantage o Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. o Graduate o Confident person o Should be able to establish rapport quickly with peers, managers & customers o Possess an upbeat , positive can-do attitude o Great listening skills and strong communication abilities. o Ambition, Energy, self-starter, Fun. o Innovation and Learning. o Integrity o Team player: Candidate must be able to work effectively with all levels of the organization