Job Description
Role: Product Manager Tech - Contact Centre Business Team
Responsibilities:
Provide support for various products within the contact centre business team.
Address and resolve bug fixes promptly to maintain product reliability.
Conduct user acceptance testing for projects to ensure quality and adherence to requirements.
Develop and implement logical structures for reports to enhance operational efficiency.
Demonstrate a proactive approach to problem-solving and continuous improvement
Generate innovative ideas to address problems and improve existing processes.
Maintain a customer-centric focus to ensure products meet user needs and expectations.
Co-ordinate with various stakeholders to find the solutions
Exhibit attention to detail in all aspects of product management.
Qualifications:
Bachelor's degree in Engineering
Post Graduate Diploma in Management (PGDM)
Minimum of 2 years of relevant experience in IT or business
Skills and Competencies:
Strong analytical and problem-solving skills.
Experience with agile development methodology
Excellent project management abilities.
Effective communication and collaboration skills.
Innovation mind-set with the ability to think outside the box.
Technical proficiency in IT and business-related tools.
Customer-centric approach and dedication to quality.
Responsibilities:
Provide support for various products within the contact centre business team.
Address and resolve bug fixes promptly to maintain product reliability.
Conduct user acceptance testing for projects to ensure quality and adherence to requirements.
Develop and implement logical structures for reports to enhance operational efficiency.
Demonstrate a proactive approach to problem-solving and continuous improvement
Generate innovative ideas to address problems and improve existing processes.
Maintain a customer-centric focus to ensure products meet user needs and expectations.
Co-ordinate with various stakeholders to find the solutions
Exhibit attention to detail in all aspects of product management.
Qualifications:
Bachelor's degree in Engineering
Post Graduate Diploma in Management (PGDM)
Minimum of 2 years of relevant experience in IT or business
Skills and Competencies:
Strong analytical and problem-solving skills.
Experience with agile development methodology
Excellent project management abilities.
Effective communication and collaboration skills.
Innovation mind-set with the ability to think outside the box.
Technical proficiency in IT and business-related tools.
Customer-centric approach and dedication to quality.
💡 Quick Summary
Seeking a career-building opportunity? The CEC-Product Manager-Customer Experience Center-Contact Centre Inbound position is now open for candidates interested in the Bank Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.