Job Description
Job Role
Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment
Ensuring strict adherence to service and quality benchmarks, and world class service experience for customers
Job Description
Minimum 4 to 5 years of relevant experience in cross selling of financial products and at least one year in managing a team.
Experience of handling various service/sales related campaigns.
Good communication skills
Leadership skills
Thorough overall understanding of banking
Anticipates, understands and addresses the changing needs of customers.
Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment
Ensuring strict adherence to service and quality benchmarks, and world class service experience for customers
Job Description
Minimum 4 to 5 years of relevant experience in cross selling of financial products and at least one year in managing a team.
Experience of handling various service/sales related campaigns.
Good communication skills
Leadership skills
Thorough overall understanding of banking
Anticipates, understands and addresses the changing needs of customers.
💡 Quick Summary
Seeking a career-building opportunity? The CEC Team Leader | Outbound|Customer Experience Center|Contact Centre Outbound position is now open for candidates interested in the Bank Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
