Job Description
Job Role:
• Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
• Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team
• Ensure superior ground coverage of the customers mapped to VRM and ROCE team
• Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement
• NPS – Ensuring on ground Customer experience translates into desired NPS at a portfolio level
• Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
• Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team
• Ensure superior ground coverage of the customers mapped to VRM and ROCE team
• Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement
• NPS – Ensuring on ground Customer experience translates into desired NPS at a portfolio level
💡 Quick Summary
Seeking a career-building opportunity? The CEC|Regional Customer Engagement Manager |RCEM|BRANCH BANKING|RO|CE position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
