Cemetery Salesperson

Full job description
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Cemeteries Salesperson, you will provide professional and compassionate cemetery sales and services to grieving families by assessing their needs and assisting them with purchasing a variety of products and services from the cemeteries customer service centre. You will also handle sales and services to at-need and advance planning clients. Primary duties include:
Assist families with selecting and purchasing mausoleum crypts, niches, burial plots, and memorialisation products.
Collect payments for cemetery products and services.
Answer telephone and e-mail inquiries about the various products and services offered by City cemeteries.
Complete, issue, and process cemetery contracts.
Schedule client appointments.
Respond to related inquiries from the public regarding provincial legislation, municipal by-laws, and cemetery regulations.
Act as liaison with funeral homes and cemetery user groups.
Travel within the Calgary area to collect information from clients and funeral homes.
Through public presentation, provide the community with information about the cemetery and options within the cemetery.


Qualifications
A completed 2 year diploma in Funeral Services or a related field combined with at least 2 years of experience in the cemetery/funeral services industry.
Must be eligible to obtain licensing with the Alberta Funeral Services Regulatory Board.
Applicants must have knowledge of the services and products available in the funeral/cemetery business.
Intermediate proficiency in Microsoft Excel and Word is required.
You have strong customer service and communication skills; exemplify professionalism and compassion during a time of loss, and have a high level of accuracy and attention to detail.
Excellent problem solving and decision making skills, strong interpersonal and teamwork skills, and the ability to act with honesty, integrity and personal ethics.
Pre-employment Requirements
Successful applicants must provide proof of qualifications.

Union: CUPE Local 38
Business Unit: Parks & Open Spaces

Position Type: 1 Temporary (up to 22 months)
Location: 321+ 4 Street NW

Compensation: Pay Grade 8 $37.77 - 50.50 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: June 5, 2025

Job ID #: 312104
 

Canada
Alberta
Calgary
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