Job Description
Responsibilities Target Achievement (Sales)
• Execute target achievement plan for all products.
• Responsible for sales funnel management by ensuring tracking of all Leads & maximizing conversion percentages by efficient team management and channel utilization.
• Build and maintain rapport with school counsellors and TPO of colleges.
• Be available for customer house calls, online calls and second level counselling in support of omnichannel customer experience and support the sales team with Closures.
• Maximize multi-product Sales and encourage capturing of upsell and cross sell opportunities.
Customer Satisfaction (Service)
• Ensure CSAT achievement as per defined framework, by providing quality delivery.
• Support Admission Advisor by handling escalated Admission Service Customers.
• Ensure all customer grievances are promptly attended to and customer complaints are closed within SLA.
Operations
• Batch planning in collaboration with the Operations manager and faculty.
• Manage daily operational activities and infrastructure arrangements.
• Ensure SOP compliance across functions.
• Accurately maintain and report MIS on NAV.
Centre & Team Management
• Support the Regional Manager in ensuring talent engagement & retention.
• Work closely with regional operations and BD team for local implementation of plans.
• Facility Management and Centre administration for smooth business continuity.
• Participate in self and team development through training and certification, as per plans.
Relationship
Admission Manager Related to conversions/support/issues
Operations Manager Batch Planning & Scheduling
Faculty Batch/sessions related
Application Analyst Related to student application compliances & timelines
Product Training & Certification Related to Training & Certification
Administration & Accounts Executive Infrastructure support and Bills related
• Execute target achievement plan for all products.
• Responsible for sales funnel management by ensuring tracking of all Leads & maximizing conversion percentages by efficient team management and channel utilization.
• Build and maintain rapport with school counsellors and TPO of colleges.
• Be available for customer house calls, online calls and second level counselling in support of omnichannel customer experience and support the sales team with Closures.
• Maximize multi-product Sales and encourage capturing of upsell and cross sell opportunities.
Customer Satisfaction (Service)
• Ensure CSAT achievement as per defined framework, by providing quality delivery.
• Support Admission Advisor by handling escalated Admission Service Customers.
• Ensure all customer grievances are promptly attended to and customer complaints are closed within SLA.
Operations
• Batch planning in collaboration with the Operations manager and faculty.
• Manage daily operational activities and infrastructure arrangements.
• Ensure SOP compliance across functions.
• Accurately maintain and report MIS on NAV.
Centre & Team Management
• Support the Regional Manager in ensuring talent engagement & retention.
• Work closely with regional operations and BD team for local implementation of plans.
• Facility Management and Centre administration for smooth business continuity.
• Participate in self and team development through training and certification, as per plans.
Relationship
Admission Manager Related to conversions/support/issues
Operations Manager Batch Planning & Scheduling
Faculty Batch/sessions related
Application Analyst Related to student application compliances & timelines
Product Training & Certification Related to Training & Certification
Administration & Accounts Executive Infrastructure support and Bills related
💡 Quick Summary
Seeking a career-building opportunity? The Center Manager position is now open for candidates interested in the MIS Executive sector. This role in Jaipur, offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
