Job Description
The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision- making capacity, and children and young people in the child protection system and other visitable sites.
Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.
Key responsibilities:
• Provide timely, high quality service to members of the public, stakeholders, and consumers via contact centre activities.
• Create a positive relationship in all interactions, maintaining a professional and friendly manner and ensuring support and professional interaction as a priority.
• Maintain professional and effective communication and problem-solving skills, including when dealing with clients in complex and emotive situations.
• Maintain appropriate recordkeeping in relation to all calls received and activities undertaken.
• Refer ongoing enquiries to the relevant business area within OPG in a timely and efficient manner.
• Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
• Perform administrative activities to support the provision of service delivery of the CIRT.
• Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Applications to remain current for 12 months.
Job Ad Reference: QLD/587203/24
Closing Date: Monday, 0+ September 2026
Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.
Key responsibilities:
• Provide timely, high quality service to members of the public, stakeholders, and consumers via contact centre activities.
• Create a positive relationship in all interactions, maintaining a professional and friendly manner and ensuring support and professional interaction as a priority.
• Maintain professional and effective communication and problem-solving skills, including when dealing with clients in complex and emotive situations.
• Maintain appropriate recordkeeping in relation to all calls received and activities undertaken.
• Refer ongoing enquiries to the relevant business area within OPG in a timely and efficient manner.
• Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
• Perform administrative activities to support the provision of service delivery of the CIRT.
• Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Applications to remain current for 12 months.
Job Ad Reference: QLD/587203/24
Closing Date: Monday, 0+ September 2026
💡 Quick Summary
Seeking a career-building opportunity? The Central Intake and Referral Officer position is now open for candidates interested in the Government Job Alert sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
