Central Intake and Referral Officer

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision- making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Key responsibilities:

• Provide timely, high quality service to members of the public, stakeholders, and consumers via contact centre activities.

• Create a positive relationship in all interactions, maintaining a professional and friendly manner and ensuring support and professional interaction as a priority.

• Maintain professional and effective communication and problem-solving skills, including when dealing with clients in complex and emotive situations.

• Maintain appropriate recordkeeping in relation to all calls received and activities undertaken.

• Refer ongoing enquiries to the relevant business area within OPG in a timely and efficient manner.

• Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.

• Perform administrative activities to support the provision of service delivery of the CIRT.

• Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.

Applications to remain current for 12 months.

Job Ad Reference: QLD/587203/24

Closing Date: Monday, 0+ September 2024