Job Description
C
Confidential
New opening for Bpo / Call Center
Confidential • Mumbai, Maharashtra • via OLX India
26 days ago
Full–time
No Degree Mentioned
Apply on OLX India
Apply on Jobs Trabajo.org
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
New opening for Bpo / Call Center
Call HR Vidhi for more details
Report this listing
More jobs at Confidential
See web results for Confidential
P
Priyanka Singh
Centre Head - Domestic BPO
Priyanka Singh • Mumbai, Maharashtra • via IIM Jobs
Full–time
Apply on IIM Jobs
Job description
Job Title: Centre Head Location: Chennai & Mumbai Company:
BPO is seeking an experienced Centre Head to lead operations at our Chennai and Mumbai locations. The incumbent will be responsible for overall business performance, operational excellence, and client satisfaction while ensuring profitability and efficiency of the centre. It is seeking an experienced Centre Head to lead operations at our Chennai and Mumbai locations. The incumbent will be responsible for overall business performance, operational excellence, and client satisfaction while ensuring profitability and efficiency of the centre.
Key Responsibilities:
- Oversee day-to-day operations of the centre and ensure smooth functioning.
- Develop and implement strategic plans to achieve business objectives.
- Manage P&L responsibilities and drive cost optimization. Ensure compliance with industry regulations and company policies. Lead, mentor, and develop teams to achieve performance targets.
- Strengthen client relationships and ensure high levels of customer satisfaction. Monitor key metrics and drive continuous improvement in service delivery.
- Collaborate with internal and external stakeholders for business growth.
- Implement best practices to enhance operational efficiency and team productivity.
- Handle escalations and resolve operational challenges effectively.
Required Qualifications & Skills:
Experience:
- 12+ years in BPO/ITES operations management with at least 5 years in a leadership role.
Education: Bachelor's/Master's degree in Business Administration, Operations Management, or a related field. Strong knowledge of BPO operations, service delivery, and compliance standards. Excellent leadership, communication, and problem-solving skills.
- Proven track record in driving business growth and operational excellence. Ability to manage large teams and multiple client accounts. Strong stakeholder management and decision-making abilities.
Compensation:
Salary range: (Depending on experience and qualifications).
Confidential
New opening for Bpo / Call Center
Confidential • Mumbai, Maharashtra • via OLX India
26 days ago
Full–time
No Degree Mentioned
Apply on OLX India
Apply on Jobs Trabajo.org
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
New opening for Bpo / Call Center
Call HR Vidhi for more details
Report this listing
More jobs at Confidential
See web results for Confidential
P
Priyanka Singh
Centre Head - Domestic BPO
Priyanka Singh • Mumbai, Maharashtra • via IIM Jobs
Full–time
Apply on IIM Jobs
Job description
Job Title: Centre Head Location: Chennai & Mumbai Company:
BPO is seeking an experienced Centre Head to lead operations at our Chennai and Mumbai locations. The incumbent will be responsible for overall business performance, operational excellence, and client satisfaction while ensuring profitability and efficiency of the centre. It is seeking an experienced Centre Head to lead operations at our Chennai and Mumbai locations. The incumbent will be responsible for overall business performance, operational excellence, and client satisfaction while ensuring profitability and efficiency of the centre.
Key Responsibilities:
- Oversee day-to-day operations of the centre and ensure smooth functioning.
- Develop and implement strategic plans to achieve business objectives.
- Manage P&L responsibilities and drive cost optimization. Ensure compliance with industry regulations and company policies. Lead, mentor, and develop teams to achieve performance targets.
- Strengthen client relationships and ensure high levels of customer satisfaction. Monitor key metrics and drive continuous improvement in service delivery.
- Collaborate with internal and external stakeholders for business growth.
- Implement best practices to enhance operational efficiency and team productivity.
- Handle escalations and resolve operational challenges effectively.
Required Qualifications & Skills:
Experience:
- 12+ years in BPO/ITES operations management with at least 5 years in a leadership role.
Education: Bachelor's/Master's degree in Business Administration, Operations Management, or a related field. Strong knowledge of BPO operations, service delivery, and compliance standards. Excellent leadership, communication, and problem-solving skills.
- Proven track record in driving business growth and operational excellence. Ability to manage large teams and multiple client accounts. Strong stakeholder management and decision-making abilities.
Compensation:
Salary range: (Depending on experience and qualifications).
💡 Quick Summary
Seeking a career-building opportunity? The Centre Head - Domestic BPO position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
