Chat Agent

Job Summary:

We are seeking a polite, professional Chat Agent to represent our clients professionally by providing exceptional service to their customers via phone.

The Chat Agent will handle a high volume of inbound chats and strive to create a positive experience for each customer.

Responsibilities:

• Attend to chats and communicate with customers with energy and enthusiasm.

• Build lasting relationships with clients, customers, and call center team members based on trust and reliability.

• Understand and meet or exceed program metrics while providing excellent customer service.

• Meet department productivity and quality standards.

• Strive for first chat resolution and take ownership of customer needs and issues.

• Communicate and follow instructions for one chat customer resolution.

• D eliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

• Take an active role in educating customers about our clients products and services.

Minimum Qualifications and Skills:

• At least 18 years old.

• Good English communication skills.

• Knowledge of customer service practices and principles.

• Preferably with at least 6 months of International BPO experience but not required.

• Freshers and those with Domestic BPO experience are also welcome to apply.

• Can work full-time, on flexible schedules and overtime.