Chat Customer Service Representative

Your potential has a place here with TTECs award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), youll be a part of bringing humanity to business. #experienceTTEC

Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM

Interested in Relocating? Virtual interviews accepted as well

What Youll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one

You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

Answer incoming communications from customers

Connect and resolve issues with customers using written communication only

What You Bring to the Role

1 year or more customer service experience – Freshers welcome to apply

Great written communication skills including grammar and spelling

High School Diploma

Computer savvy

Flexibility to work in a 24/7 environment

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership

Diverse and community minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Role: Customer Service

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate