Job Description
Digital Marketing Specialist responsibilities include:
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Job brief
We are looking for a Digital Marketing Specialist to assist our customers .
Digital Marketing Specialist responsibilities include resolving customer queries, recommending solutions and guiding end users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal databases
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Graduation or relevant diploma
More about this Chat Process Executive job
Australian Premium Solar is aggressively hiring for the job profile of Chat Process Executive for 2 open positions at Ahmedabad in S. G. Highway Circle locality. Kindly go through the FAQs below to get all answers related to the given job.
1. How much salary can I expect?
Ans. You can expect a minimum salary of 18,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
2. What is the eligibility criteria to apply for this job?
Ans. The candidate should have studied 12th Pass and people who are freshers are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.
3. Is there any specific skill required for this job?
Ans. The candidate should have Fluent English skills and sound communication skills for this job.
4. Who can apply for this job?
Ans. Only Female candidates can apply for this job.
5. Is it a work from home job?
Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna.
6. Are there any charges or deposits required while applying for the role or while joining?
Ans. No work-related deposit needs to be made during your employment with the company.
7. How can I apply for this job?
Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
8. What is the last date to apply?
Ans. The last date to apply for this job is 22-Apr-2026.
For more details, download apna app and find Freshers jobs in Ahmedabad. Through apna, you can find jobs in 74 cities across India. Join NOW
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Job brief
We are looking for a Digital Marketing Specialist to assist our customers .
Digital Marketing Specialist responsibilities include resolving customer queries, recommending solutions and guiding end users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal databases
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Graduation or relevant diploma
More about this Chat Process Executive job
Australian Premium Solar is aggressively hiring for the job profile of Chat Process Executive for 2 open positions at Ahmedabad in S. G. Highway Circle locality. Kindly go through the FAQs below to get all answers related to the given job.
1. How much salary can I expect?
Ans. You can expect a minimum salary of 18,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
2. What is the eligibility criteria to apply for this job?
Ans. The candidate should have studied 12th Pass and people who are freshers are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.
3. Is there any specific skill required for this job?
Ans. The candidate should have Fluent English skills and sound communication skills for this job.
4. Who can apply for this job?
Ans. Only Female candidates can apply for this job.
5. Is it a work from home job?
Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna.
6. Are there any charges or deposits required while applying for the role or while joining?
Ans. No work-related deposit needs to be made during your employment with the company.
7. How can I apply for this job?
Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
8. What is the last date to apply?
Ans. The last date to apply for this job is 22-Apr-2026.
For more details, download apna app and find Freshers jobs in Ahmedabad. Through apna, you can find jobs in 74 cities across India. Join NOW
💡 Quick Summary
Seeking a career-building opportunity? The Chat Process Executive in position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
