Job Description
We have an exciting opportunity for the role of Customer Experience Specialist - Chat Support in Vadodara & Gandhinagar locations.
We are looking for candidates with excellent communication skills and fluency in English.
Job Title: Customer Experience Specialist - Chat Support
Location: Vadodara & Gandhinagar
Salary: Up to 30k (Based on BPO experience & Interview)
Shifts: Night shift and Rotational shift between 6 am - 10 pm (247 environment)
Week Off: Any two rotational week off.
Responsibilities:
• Provide excellent customer service through chat support.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Identify and escalate issues to the appropriate channels when necessary.
• Follow up on customer interactions and ensure customer satisfaction.
• Document all customer interactions in the appropriate system.
• Meet or exceed quality and productivity goals.
• Participate in training and coaching sessions as required.
• Maintain a positive and professional attitude towards customers and colleagues.
• Be flexible to work in a 247 environment with night shifts and rotational offs.
• Must be able to commute within a local transport boundary of 30kms.
Interested in this exciting opportunity, please send your CV to [email protected] or WhatsApp me at 76+8648386
Feel free to share this job posting with your friends and family who might be interested in this role.
We are looking for candidates with excellent communication skills and fluency in English.
Job Title: Customer Experience Specialist - Chat Support
Location: Vadodara & Gandhinagar
Salary: Up to 30k (Based on BPO experience & Interview)
Shifts: Night shift and Rotational shift between 6 am - 10 pm (247 environment)
Week Off: Any two rotational week off.
Responsibilities:
• Provide excellent customer service through chat support.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Identify and escalate issues to the appropriate channels when necessary.
• Follow up on customer interactions and ensure customer satisfaction.
• Document all customer interactions in the appropriate system.
• Meet or exceed quality and productivity goals.
• Participate in training and coaching sessions as required.
• Maintain a positive and professional attitude towards customers and colleagues.
• Be flexible to work in a 247 environment with night shifts and rotational offs.
• Must be able to commute within a local transport boundary of 30kms.
Interested in this exciting opportunity, please send your CV to [email protected] or WhatsApp me at 76+8648386
Feel free to share this job posting with your friends and family who might be interested in this role.
💡 Quick Summary
Seeking a career-building opportunity? The Chat Process position is now open for candidates interested in the BPO Jobs sector. This role in Gandhinagar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
