Chat Support - Dayshift

Job highlights

Identified by Google from the original job post

Qualifications

Excellent written communication skills with a keen attention to detail

Strong customer service orientation and problem-solving abilities

Ability to multitask and prioritize in a fast-paced environment

Proficiency in typing and navigating computer systems

Familiarity with customer service software and systems

Ability to adapt to changing technology and procedures

Strong interpersonal skills and a team player mentality

Commitment to providing exceptional customer service

Benefits

Competitive salary package

Permanent work-from-home arrangement

Opportunities for career advancement and professional development

Responsibilities

As a Chat Support Representative, you will be responsible for providing timely and professional assistance to our customers via chat, addressing inquiries, resolving issues, and ensuring customer satisfaction

Respond promptly to customer inquiries via chat in a courteous and professional manner

Provide accurate information and guidance to customers regarding products, services, and policies

Resolve customer complaints and issues efficiently and effectively

Escalate complex or unresolved matters to the appropriate department for further assistance

Maintain thorough and up-to-date knowledge of company products, services, and procedures

Meet or exceed established performance metrics, including response time and customer satisfaction targets

Collaborate with team members and other departments to ensure seamless customer service delivery

Working Hours:

Dayshift hours; specific schedule to be discussed during the interview process

Comprehensive training program

Job description

The Elite Job is a renowned leader in providing exceptional customer support solutions, specializing in chat support services. With a commitment to excellence and innovation, we empower businesses across various industries to enhance their customer experience.