Job Description
Full job description
Location: Surat, Gujarat
Department: Chat Support
Employment Type: Full-time
Job Summary:
We are looking for a proactive and customer-focused Chat Support Executive (Fresher) to assist our customers via live chat, resolve queries, and ensure a smooth experience on the platform. This is an excellent opportunity for recent graduates looking to start a career in customer support within a growing e-commerce/logistics environment.
Key Responsibilities:
Handle incoming customer queries through live chat, WhatsApp, or web chat
Provide accurate information about orders, deliveries, shipments, returns, and payment issues
Escalate complex issues to senior support or technical teams
Maintain professionalism and empathy in all interactions
Record issues and feedback in CRM tools for future reference
Work collaboratively with the customer support and operations teams
Ensure customer satisfaction and timely response during all shifts
Eligibility / Skills Required:
Fresher or up to 1 year of customer service experience
Good typing speed and communication skills (written)
Basic knowledge of computers, web apps, and email/chat tools
Ability to handle multiple chats at once (multitasking)
Patience, empathy, and a customer-first attitude
Knowledge of logistics/e-commerce is a plus (not mandatory)
Job Type: Full-time
Pay: ₹11,000.00 - ₹15,000.00 per month
Benefits:
Leave encashment
Paid sick time
Paid time off
Schedule:
Day shift
Supplemental Pay:
Overtime pay
Yearly bonus
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
Location
B 506/07, RJD Business Hub, Nr, Naginawadi, Katargam, Surat, Gujarat 3+5004, Katargam, Surat, Gujarat
Location: Surat, Gujarat
Department: Chat Support
Employment Type: Full-time
Job Summary:
We are looking for a proactive and customer-focused Chat Support Executive (Fresher) to assist our customers via live chat, resolve queries, and ensure a smooth experience on the platform. This is an excellent opportunity for recent graduates looking to start a career in customer support within a growing e-commerce/logistics environment.
Key Responsibilities:
Handle incoming customer queries through live chat, WhatsApp, or web chat
Provide accurate information about orders, deliveries, shipments, returns, and payment issues
Escalate complex issues to senior support or technical teams
Maintain professionalism and empathy in all interactions
Record issues and feedback in CRM tools for future reference
Work collaboratively with the customer support and operations teams
Ensure customer satisfaction and timely response during all shifts
Eligibility / Skills Required:
Fresher or up to 1 year of customer service experience
Good typing speed and communication skills (written)
Basic knowledge of computers, web apps, and email/chat tools
Ability to handle multiple chats at once (multitasking)
Patience, empathy, and a customer-first attitude
Knowledge of logistics/e-commerce is a plus (not mandatory)
Job Type: Full-time
Pay: ₹11,000.00 - ₹15,000.00 per month
Benefits:
Leave encashment
Paid sick time
Paid time off
Schedule:
Day shift
Supplemental Pay:
Overtime pay
Yearly bonus
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
Location
B 506/07, RJD Business Hub, Nr, Naginawadi, Katargam, Surat, Gujarat 3+5004, Katargam, Surat, Gujarat
💡 Quick Summary
Seeking a career-building opportunity? The Chat Support Executive position is now open for candidates interested in the Fresher Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
