Chat Support Executive

Job description

Job Title: Customer Support Executive

Job Location: Jaipur Sitapura, Mansarovar, Pratap Nagar (Rajasthan)

Salary: 23,000 to 38,000 CTC (Including PLI)

Experience: Freshers & Experienced both can apply

Process Type: International Voice & Non-Voice

Job Description:

We are hiring energetic and customer-focused individuals for International Customer Service roles across voice and non-voice processes. The ideal candidate should have strong communication skills and a customer-first attitude.

Key Responsibilities:

• Handle and resolve customer queries through calls, emails, or chat

• Ensure customer satisfaction by delivering accurate and timely support

• Escalate unresolved issues and follow up for resolution

• Build a positive relationship with customers

• Maintain process compliance and service quality standards

Eligibility Criteria:

• Qualification: Any Graduate

• Good verbal and written communication skills in English

• Basic computer knowledge

• Willingness to work in rotational shifts

Additional Benefits:

• 14 days hotel stay provided for outstation candidates

• Assistance with travel arrangements (bus/train ticket)

• Overtime, shift allowance, and performance incentives (as per business need)

Interview Process:

• Initial Screening Talent Acquaintance

• Registration Candidate

• HR Interview Virtual or Face-to-Face (within 48 hours of registration)

• Operations Round (within 72 hours of HR round)

• Travel Ticket Required within 24 hours of receiving the offer letter