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chat support jobs remote

Place of work Abanda
Contract type -
Start date -
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Job details

Job description, work day and responsibilities

As a Chat Support Advisor at Concentrix, you will be responsible for providing exceptional customer service and technical support through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and ensure a seamless experience for all users.

Responsibilities:
• Engage with customers via chat to address their queries, concerns, and technical issues.
• Provide accurate and timely solutions to customer inquiries while maintaining a professional and courteous demeanor.
• Utilize troubleshooting techniques to resolve technical problems related to software, applications, and digital services.
• Document customer interactions and accurately log all relevant information in the company's system.
• Collaborate with other team members and departments to escalate complex issues and ensure timely resolution.
• Stay updated on product knowledge and industry trends to better assist customers and enhance the overall customer experience.

Requirements:
• Excellent written communication skills with a strong command of the English language.
• Prior experience in customer service, technical support, or a related field is preferred but not required.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using computer software and navigating digital platforms.
• Strong problem-solving skills and attention to detail.

Company address

United States
Alabama
Abanda Show on map Get directions
Company Name: HR
You will be redirected to another website to apply.
Apply on Website
Offer ID: #902660, Published: 5 days ago, Company registered: 3 years ago

Other offers

151login
2 job offers
Remote Jobs No experience
151login · Almond, US
151login
· Almond, US
This is a job application, open for applicants from all countries, for online customer support workers doing live chat support. This means you will be handling the live chat messages for a business on their website and s...
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