Job Description
• Train and Manage team of Multiple strong tele callers who will be engaged in selling of products to existing customers of the bank selling of liability products.
• Effective team management including recruitment development of all direct reports undertaking performance management and performance appraisals
• Provide a working environment that promotes safety customer service, teamwork and collaboration, integrity, productivity, and continuous improvement
• Provide superior customer service and exceeding customer expectations
• Monitored, organized, and coached team on day-to-day basis, Drive productivity of the team Develop and implement effective sales strategy to achieve business objectives, Doing PRP and Goal setting for subordinates
• Guide, coach and motivate teams across locations for improved performance, Ensure retention of team month over month.
• Reviewing and updating procedures to ensure effective and satisfactory service to the clients .Organize motivating training sessions to keep up the spirit of the teams and ensure delivery of the sales targets assigned for the respective line of business
• Ensure unit is profitable and meeting month over month persistency target, cancelation of policy under control
• Analyse business numbers to identify opportunities and GAPS for corrective actions
• Ensure team is aware about new products and sales Processes through proper training and mentoring
• Improve existing processes to enhance productivity and overall performance of the team. Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all regulations/applicable laws
This job is provided by Shine.com
• Effective team management including recruitment development of all direct reports undertaking performance management and performance appraisals
• Provide a working environment that promotes safety customer service, teamwork and collaboration, integrity, productivity, and continuous improvement
• Provide superior customer service and exceeding customer expectations
• Monitored, organized, and coached team on day-to-day basis, Drive productivity of the team Develop and implement effective sales strategy to achieve business objectives, Doing PRP and Goal setting for subordinates
• Guide, coach and motivate teams across locations for improved performance, Ensure retention of team month over month.
• Reviewing and updating procedures to ensure effective and satisfactory service to the clients .Organize motivating training sessions to keep up the spirit of the teams and ensure delivery of the sales targets assigned for the respective line of business
• Ensure unit is profitable and meeting month over month persistency target, cancelation of policy under control
• Analyse business numbers to identify opportunities and GAPS for corrective actions
• Ensure team is aware about new products and sales Processes through proper training and mentoring
• Improve existing processes to enhance productivity and overall performance of the team. Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all regulations/applicable laws
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Cheif Manager|TOP NBFC | Tele|performer Setup HEAD | BANKING position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
