Job Description
Job description
About us
The Chancery Rosewood will welcome guests into a world of enriching experiences and unforgettable moments, where they will feel inspired and elevated from the everyday. We will inject new energy into London’s scene where our associates will be the centre of our success. Opening in 2026.
About Rosewood
Rosewood Hotel Group is one of the world’s leading global lifestyle and hospitality management groups. Our group’s foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
About the Role
As Chief Concierge, you will have the opportunity to create and shape a Concierge team that offers a fresh perspective on London, and a truly unforgettable experience to each guest. You will be a go-to for insider knowledge, exclusive access, and advice on London and the surrounding areas. A natural people person, with a curious mind, you will constantly be learning about new experiences, activities and openings in London to share with our guests and team. With a passion for discovering the unchartered, your bespoke service will set you apart.
• Develop processes, procedures and best practices for the Concierge department in advance of the hotel opening.
• Ensure the team are creative and driven by a desire to offer the best possible service to our guests, understanding guest preferences and passions to provide a tailored offering.
• Collaborate with suppliers and your network to create the ultimate guest experience.
• Continually research and understand new experiences, activities, outlets and openings, developing unique experiences for Rosewood guests.
• Support with all training and onboarding for the Concierge team.
• Drive the performance of the Concierge team to ensure the highest quality of service in conjunction with Forbes, LQA and Rosewood Brand Standards.
• Have a thorough knowledge of all Front Office and Concierge systems and ensure the team are trained and utilising the systems in the correct manner. Encourage the team to embrace technology where it enhances the guest experience.
• Collaborate closely with the Front of House team and the wider team to ensure a seamless guest journey.
• Strive for the constant development of all team members by allocation of duties, additional projects and the allocation of responsibility. Develop a departmental succession plan and ensure team members are working to their personal and professional goals.
About you
• A naturally creative and curious leader, you are always looking for ways to create special moments for guests.
• An incredible network that will support you in crafting truly bespoke and unique experiences.
• Exceptional communication skills, with an eye for detail.
• Must have strong experience working in London.
• Experience managing and motivating a high performing team.
• Preferably you’ll have experience being part of a pre-opening team.
• Experience with LQA and Forbes would be advantageous.
• Demonstrate Rosewoods core values and truly be able to share and express your passion for your industry.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviours.
In line with the requirements of the Asylum & Immigration Act 1++6, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
About us
The Chancery Rosewood will welcome guests into a world of enriching experiences and unforgettable moments, where they will feel inspired and elevated from the everyday. We will inject new energy into London’s scene where our associates will be the centre of our success. Opening in 2026.
About Rosewood
Rosewood Hotel Group is one of the world’s leading global lifestyle and hospitality management groups. Our group’s foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.
About the Role
As Chief Concierge, you will have the opportunity to create and shape a Concierge team that offers a fresh perspective on London, and a truly unforgettable experience to each guest. You will be a go-to for insider knowledge, exclusive access, and advice on London and the surrounding areas. A natural people person, with a curious mind, you will constantly be learning about new experiences, activities and openings in London to share with our guests and team. With a passion for discovering the unchartered, your bespoke service will set you apart.
• Develop processes, procedures and best practices for the Concierge department in advance of the hotel opening.
• Ensure the team are creative and driven by a desire to offer the best possible service to our guests, understanding guest preferences and passions to provide a tailored offering.
• Collaborate with suppliers and your network to create the ultimate guest experience.
• Continually research and understand new experiences, activities, outlets and openings, developing unique experiences for Rosewood guests.
• Support with all training and onboarding for the Concierge team.
• Drive the performance of the Concierge team to ensure the highest quality of service in conjunction with Forbes, LQA and Rosewood Brand Standards.
• Have a thorough knowledge of all Front Office and Concierge systems and ensure the team are trained and utilising the systems in the correct manner. Encourage the team to embrace technology where it enhances the guest experience.
• Collaborate closely with the Front of House team and the wider team to ensure a seamless guest journey.
• Strive for the constant development of all team members by allocation of duties, additional projects and the allocation of responsibility. Develop a departmental succession plan and ensure team members are working to their personal and professional goals.
About you
• A naturally creative and curious leader, you are always looking for ways to create special moments for guests.
• An incredible network that will support you in crafting truly bespoke and unique experiences.
• Exceptional communication skills, with an eye for detail.
• Must have strong experience working in London.
• Experience managing and motivating a high performing team.
• Preferably you’ll have experience being part of a pre-opening team.
• Experience with LQA and Forbes would be advantageous.
• Demonstrate Rosewoods core values and truly be able to share and express your passion for your industry.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviours.
In line with the requirements of the Asylum & Immigration Act 1++6, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
💡 Quick Summary
Seeking a career-building opportunity? The Chief Concierge position is now open for candidates interested in the Hotel Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
