Job Description
Job Summary
The CIB Business Support Management function provides a range of support services to JPMorgan’s trading and investment banking businesses globally. The principal activities of the group are:
Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CIB Expense Policy.
Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process.
Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors
Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation.
A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination.
Job responsibilities for this role:
Focus is primarily on the Expense Management responsibilities of reviewing the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.
Timely management of Travel & Entertainment expense claims for Corporate & Investment bank employees through the firms expense management infrastructure (Concur/Yonyou) in accordance with expense policies and procedures.
Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team.
Be a subject matter expert and is able to guide and mentor the team members.
Effectively handle escalations and find appropriate resolutions.
In addition to BAU activities, is able to take up additional projects and effectively lead them to completion.
Partnership with global counter-parts and Global Supplier Services teams.
Process Improvements and Efficiencies.
Required qualifications, capabilities, and skills:
This is an outstanding opportunity for an individual with a finance or operations background to leverage their experience. The key attributes and qualities required to perform this role effectively will be:
Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework.
Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
Self-starter, work independently whilst also operating effectively in a team based environment.
Capable of multi-tasking and managing a demanding workload.
Analyze and problem solve.
Preferred qualifications, capabilities, and skills:
Bachelor’s degree (or equivalent experience)
Proficiency in Excel, PowerPoint, Word, Access
Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.
Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.
Location: L&T Business Park, Mumbai
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
The CIB Business Support Management function provides a range of support services to JPMorgan’s trading and investment banking businesses globally. The principal activities of the group are:
Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CIB Expense Policy.
Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process.
Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors
Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation.
A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination.
Job responsibilities for this role:
Focus is primarily on the Expense Management responsibilities of reviewing the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.
Timely management of Travel & Entertainment expense claims for Corporate & Investment bank employees through the firms expense management infrastructure (Concur/Yonyou) in accordance with expense policies and procedures.
Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team.
Be a subject matter expert and is able to guide and mentor the team members.
Effectively handle escalations and find appropriate resolutions.
In addition to BAU activities, is able to take up additional projects and effectively lead them to completion.
Partnership with global counter-parts and Global Supplier Services teams.
Process Improvements and Efficiencies.
Required qualifications, capabilities, and skills:
This is an outstanding opportunity for an individual with a finance or operations background to leverage their experience. The key attributes and qualities required to perform this role effectively will be:
Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework.
Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
Self-starter, work independently whilst also operating effectively in a team based environment.
Capable of multi-tasking and managing a demanding workload.
Analyze and problem solve.
Preferred qualifications, capabilities, and skills:
Bachelor’s degree (or equivalent experience)
Proficiency in Excel, PowerPoint, Word, Access
Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.
Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.
Location: L&T Business Park, Mumbai
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
💡 Quick Summary
Seeking a career-building opportunity? The CIB Business Support Management | Team Member |Expense Hub position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
