Job Description
Key Responsibilities
- Take complete ownership to support onboarding new clients (including e-commerce) and supplement implementation across all Asia locations
- Client deal engagement and participate in client meeting / visit and CDMC deal review
- Spearhead RTT (Ready To Transact framework) for APAC deals, co-ordinate and support client setup, Production Verification Test, Go Live monitoring and post go live metrics review
- Perform detailed requirement analysis and Operational Due Diligence, work for optimal solution with mínimal manual touchpoints or exceptions, payment flow analysis to improve Turnaround Time, and perform Vulnerability Assessment for End-To-End Solutioning
- Post Go Live review of KPIs (STP, OFAC, Investigations, Client queries) and responsible for remediation and improvement
- Provide weekly client scorecard to track client onboarding experience from front to back
- Work with Billing team on client billing set up, monitoring post production issues related to billing and continuous process improvement
- Provide co-ordination between the various business partners, including Client Implementation team, In-country Operations, Hub Operations, Product Management, Client Service etc., to ensure consistent transformation plan, seamless execution and strong partnership
- Lead a team of professionals and build a cohesive team to deliver local, regional and global goals and objectives
- Build exceptional relationship with business partners and stakeholders
- Presentation of business updates to Senior LOB Executives
• Skills Required:
- At least 8 years of working experience in Cash Operations; client-side or implementation experience will be a good value add.
- Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution
- Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products
- Strong analytical skill, self-starter and drive transformation independently
- Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives
- Proven ability to implement and manage change across direct units as well as remote units
- Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss
- Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners - to executive level
- Effective delegating, planning and time management skills to meet deadlines and team objectives
- Willingness to take ownership and accountability to deliver business goals independently - execution to achieve specific desired results
- Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
- Ability to effectively address and manage conflict to help improve client experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs
- Take complete ownership to support onboarding new clients (including e-commerce) and supplement implementation across all Asia locations
- Client deal engagement and participate in client meeting / visit and CDMC deal review
- Spearhead RTT (Ready To Transact framework) for APAC deals, co-ordinate and support client setup, Production Verification Test, Go Live monitoring and post go live metrics review
- Perform detailed requirement analysis and Operational Due Diligence, work for optimal solution with mínimal manual touchpoints or exceptions, payment flow analysis to improve Turnaround Time, and perform Vulnerability Assessment for End-To-End Solutioning
- Post Go Live review of KPIs (STP, OFAC, Investigations, Client queries) and responsible for remediation and improvement
- Provide weekly client scorecard to track client onboarding experience from front to back
- Work with Billing team on client billing set up, monitoring post production issues related to billing and continuous process improvement
- Provide co-ordination between the various business partners, including Client Implementation team, In-country Operations, Hub Operations, Product Management, Client Service etc., to ensure consistent transformation plan, seamless execution and strong partnership
- Lead a team of professionals and build a cohesive team to deliver local, regional and global goals and objectives
- Build exceptional relationship with business partners and stakeholders
- Presentation of business updates to Senior LOB Executives
• Skills Required:
- At least 8 years of working experience in Cash Operations; client-side or implementation experience will be a good value add.
- Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution
- Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products
- Strong analytical skill, self-starter and drive transformation independently
- Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives
- Proven ability to implement and manage change across direct units as well as remote units
- Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss
- Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners - to executive level
- Effective delegating, planning and time management skills to meet deadlines and team objectives
- Willingness to take ownership and accountability to deliver business goals independently - execution to achieve specific desired results
- Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
- Ability to effectively address and manage conflict to help improve client experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs
💡 Quick Summary
Seeking a career-building opportunity? The Cib client Service Associate position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
