Job Description
The Operations change management team under Trade & Working Capital department is seeking a high performing Associate candidate for Project Governance & Production Incident Management role based out of Mumbai. The successful candidate will be involved in working with Business stakeholders for establishing release management governance, tracking of all the release milestones from requirement stage until post implementation impact assessment, tracking of production incidents and analyzing historical trends for production system stability uplift, weekly and regular reporting to senior management
This role requires the candidate to work in India Hours.
Key Responsibilities Include But Not Limited To
• Establish release governance and framework for project and production incident management
• Tracking all the project milestones (including and not limited to)
• Facilitating requirement gathering
• Tracking Tech-Ops Engagement
• Organizing the discussion with Technology partners for requirement walkthrough
• Tracking progress of project
• Weekly and regular meeting with Stakeholder to drive the progress
• Driving Pre - Post implementation tasks and reporting to Sr. Management
• Candidate should have the ability to analyze information and possess strong decision-making capability.
• Knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP+8 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, Office of Foreign Assets Control compliance is preferred.
• Ability to analyze the processes and identify improvement areas, suggest action plan to improve the efficiency and turnaround time.
• Support Ops leads in driving efficiency projects. This includes but not limited to assessing service quality and identifying areas for process improvement, service or tech initiatives.
• Solution oriented, manage crisis situations through proper escalation matrix.
• Support a wide range of stakeholders (Product, sales, client service, partner site and Tech support)
• Build effective relationships with management and internal stakeholders, also should have ability to influence them where necessary.
• Possess leadership qualities to drive the department focus areas on a regular basis.
This role requires the candidate to work in India Hours.
Key Responsibilities Include But Not Limited To
• Establish release governance and framework for project and production incident management
• Tracking all the project milestones (including and not limited to)
• Facilitating requirement gathering
• Tracking Tech-Ops Engagement
• Organizing the discussion with Technology partners for requirement walkthrough
• Tracking progress of project
• Weekly and regular meeting with Stakeholder to drive the progress
• Driving Pre - Post implementation tasks and reporting to Sr. Management
• Candidate should have the ability to analyze information and possess strong decision-making capability.
• Knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP+8 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, Office of Foreign Assets Control compliance is preferred.
• Ability to analyze the processes and identify improvement areas, suggest action plan to improve the efficiency and turnaround time.
• Support Ops leads in driving efficiency projects. This includes but not limited to assessing service quality and identifying areas for process improvement, service or tech initiatives.
• Solution oriented, manage crisis situations through proper escalation matrix.
• Support a wide range of stakeholders (Product, sales, client service, partner site and Tech support)
• Build effective relationships with management and internal stakeholders, also should have ability to influence them where necessary.
• Possess leadership qualities to drive the department focus areas on a regular basis.
💡 Quick Summary
Seeking a career-building opportunity? The CIB Project Manager | Associate position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.