Job Description
Each staff will be primarily responsible for executing the task assigned in the group which would include, though not exhaustive, setting up clients records on the system, maintaining work log, investigating exceptions
Responsible for the timely and accurate adding & updating of client's information in respective Functional applications / Global Systems & mainframes.
Manage the workflow of BAU, handling requests made to the Static Team from CSO's, Implementation Team & Internal Departments.
Ensuring work is processed within established timeframes, is subject to the necessary controls and that targets are met accordingly.
The role involves interaction with Lines of Business and Internal clients via telephone or email, some of whom maybe of a senior capacity.
Respond to queries received via mailbox and resolve any client issue on priority
Working on various BAU Projects assigned from time to time & ensure timely completion of projects. Process any required back-up tasks relating to production, identifying ways to improve current work practices
The job also involves extensive investigation on a transaction and ageing level. Although the role will have individual responsibilities, expectation will be to contribute to meeting team's goals and SLA's.
Escalate and refer all concerns or non-routine situations to supervisors and managers.
Flexible to work in any shift.
Responsible for the timely and accurate adding & updating of client's information in respective Functional applications / Global Systems & mainframes.
Manage the workflow of BAU, handling requests made to the Static Team from CSO's, Implementation Team & Internal Departments.
Ensuring work is processed within established timeframes, is subject to the necessary controls and that targets are met accordingly.
The role involves interaction with Lines of Business and Internal clients via telephone or email, some of whom maybe of a senior capacity.
Respond to queries received via mailbox and resolve any client issue on priority
Working on various BAU Projects assigned from time to time & ensure timely completion of projects. Process any required back-up tasks relating to production, identifying ways to improve current work practices
The job also involves extensive investigation on a transaction and ageing level. Although the role will have individual responsibilities, expectation will be to contribute to meeting team's goals and SLA's.
Escalate and refer all concerns or non-routine situations to supervisors and managers.
Flexible to work in any shift.
💡 Quick Summary
Seeking a career-building opportunity? The CIB| Reference Data Specialist III position is now open for candidates interested in the Counter Sales Jobs sector. This role in Mumbai, Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
