Job Description
As a Fund Servicing Manager II, you will be responsible for the overall success of the Income and Corporate Actions team within the IMOS - Asset Servicing Business. You will be responsible for leading the team, performance management, career planning, development, training and performance issues, Operational Controls, Compliance Adherence and Staff Readiness Communication. You will strive to provide world class client service by promoting quality servicing to the client, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.
Additional responsibilities will include:
• Leading regular client stakeholder meetings to update staff on operations development, product enhancements, system improvements or problems
• Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues
• Assuring compliance with all auditing policies and procedures
• Providing input into financial budget for IMOS and supporting target plan achievement for efficiencies
• Serving as a member of the IMOS Leadership Team, supporting national strategic implementation plans
• Participating in national project teams representing IMOS
• Providing a collaborative, communicative and productive environment for all IMOS Professionals
• Working with line of businesses (LOB) partners to enhance the resolution of client issues through appropriate channels
• Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
• Performing other special duties or assignments as requested or required
Experience:
• BA, B.Com, MBA degree or a minimum of 10-12 years in customer service, operations, sales or management experience, preferably in the Corporate & Investment Banking or in Treasury Services
• Strong interpersonal skills with proven supervisory abilities
• Extensive knowledge of Fund Services, Custody, Treasury and credit products, payment services, regulations, and related procedures
• Thorough knowledge of financial
Additional responsibilities will include:
• Leading regular client stakeholder meetings to update staff on operations development, product enhancements, system improvements or problems
• Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues
• Assuring compliance with all auditing policies and procedures
• Providing input into financial budget for IMOS and supporting target plan achievement for efficiencies
• Serving as a member of the IMOS Leadership Team, supporting national strategic implementation plans
• Participating in national project teams representing IMOS
• Providing a collaborative, communicative and productive environment for all IMOS Professionals
• Working with line of businesses (LOB) partners to enhance the resolution of client issues through appropriate channels
• Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
• Performing other special duties or assignments as requested or required
Experience:
• BA, B.Com, MBA degree or a minimum of 10-12 years in customer service, operations, sales or management experience, preferably in the Corporate & Investment Banking or in Treasury Services
• Strong interpersonal skills with proven supervisory abilities
• Extensive knowledge of Fund Services, Custody, Treasury and credit products, payment services, regulations, and related procedures
• Thorough knowledge of financial
💡 Quick Summary
Seeking a career-building opportunity? The CIB|Fund Servicing Manager|Associate position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.