Job Description
Circle leader
Probe CX–Ellerslie, North Island
Full time
About 15 hours ago, from JobRadars New Zealand
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We are looking for an experienced Team Leader to coach, manage and support our growing team.
You will be based in Auckland, thrive on working in a fast paced and busy environment in our Ellerslie office.
The Role:
The Team Leader is responsible for the management of team performance.
You will be an excellent communicator, responsible for supervising, managing, coaching and motivating team members on a daily basis.
Ultimately, you should lead by example and engage the team to achieve their goals.
Key Details:
Full time 40 hours per week
Start date: ASAP
Fixed term contract with view to extension
Rotating roster - Must be able to work from our Ellerslie office (shifts after 7.30pm, and weekends, are WFH)
Operational hours 8am - 2am Monday to Sunday.
Open every day except Christmas Day and Easter with full availability required
Key Responsibilities:
Positively motivate and coach your team to both improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
Provide floor support to the contact centre when required
Handle escalations, customer complaints and provide guidance and support to your team members
Assist with onboarding new staff
Maintain and develop relevant knowledge of campaign products and systems
Ensure clear, constructive and timely communication with key stakeholders
About You:
You will need to be a strong communicator, supportive and tech savvy, familiar with a contact centre environment, able to keep openly communicate with our Australian leadership team.
You are a leader who thrives on providing service excellence in a fast paced environment
You have demonstrated the ability to effectively coach, develop and motivate your team members
You have high level attention to detail and time management skills
You build effective relationships and know how to get the best out of your people
You understand what it means to go above and beyond for customers
You are a problem solver, a negotiator, and a conflict resolver
Does this role sound like you and you want to work in a diverse and inclusive environment?
Probe CX–Ellerslie, North Island
Full time
About 15 hours ago, from JobRadars New Zealand
View or apply for job
Open in new tab
We are looking for an experienced Team Leader to coach, manage and support our growing team.
You will be based in Auckland, thrive on working in a fast paced and busy environment in our Ellerslie office.
The Role:
The Team Leader is responsible for the management of team performance.
You will be an excellent communicator, responsible for supervising, managing, coaching and motivating team members on a daily basis.
Ultimately, you should lead by example and engage the team to achieve their goals.
Key Details:
Full time 40 hours per week
Start date: ASAP
Fixed term contract with view to extension
Rotating roster - Must be able to work from our Ellerslie office (shifts after 7.30pm, and weekends, are WFH)
Operational hours 8am - 2am Monday to Sunday.
Open every day except Christmas Day and Easter with full availability required
Key Responsibilities:
Positively motivate and coach your team to both improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
Provide floor support to the contact centre when required
Handle escalations, customer complaints and provide guidance and support to your team members
Assist with onboarding new staff
Maintain and develop relevant knowledge of campaign products and systems
Ensure clear, constructive and timely communication with key stakeholders
About You:
You will need to be a strong communicator, supportive and tech savvy, familiar with a contact centre environment, able to keep openly communicate with our Australian leadership team.
You are a leader who thrives on providing service excellence in a fast paced environment
You have demonstrated the ability to effectively coach, develop and motivate your team members
You have high level attention to detail and time management skills
You build effective relationships and know how to get the best out of your people
You understand what it means to go above and beyond for customers
You are a problem solver, a negotiator, and a conflict resolver
Does this role sound like you and you want to work in a diverse and inclusive environment?
💡 Quick Summary
Seeking a career-building opportunity? The Circle leader Probe CX|Ellerslie| North Island position is now open for candidates interested in the Work from home Jobs sector. This role in Rowsells offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.