Job Description
Overview
Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise.
Success Profile
As one of the world's most global banks, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us
• Creative
• Analytical
• Collaborative
• Productive
• Adaptable
• Relationship Expertise
Glassdoor Reviews
"Globally diverse and technologically progressive" Director of Software Development, Warren NJ "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR "Globally diverse and technologically progressive" Director of Software Development, Warren NJ "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR "Globally diverse and technologically progressive" Director of Software Development, Warren NJ
Responsibilities
The identity and access management analyst is responsible for fulfilling access requests within a variety of banking applications and infrastructure systems. The objective of the role is to manage user roles and access privileges within compliance of set information security policies and standards.
A Senior level analyst is expected to:
• Have an excellent understanding of end-to-end GIAM products, processes, resources and tools in their respective platform with an ability to review processes and responsible for compliance to Citi policies
• Support Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
• Able to handle all kinds complex requests and issues independently by having a good understanding of security administration processes, practices, and policies
• Lead resolution of severity issue, identify root cause and come up with corrective action plan to prevent recurrence while providing update to relevant parties
• Represent GIAM Service Delivery in compliance calls and walkthroughs with audit; provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided
• If in Solution Center, provide phone support on a day-to-day basis starting at 5 or 6 AM Manila time depending on US Daylight Savings time
• Ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and housekeeping tasks are done within operational and controls thresholds at an individual and team level
• Understand Continuity of Business and supports its application to GIAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support
• Identify potential opportunities and raise to management's attention, as well as initiate improvements to enhance information security controls and/or process efficiency for supported systems
• Maintain excellent availability to customers team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to Citi's leadership principles
• Handle coordination with business and/or technology for system setup, maintenance, and update of resources not limited to machine(s), Citi Marketplace products, Citi Information Security Administration Repository Inventory
• Drive and execute organization's strategy by identifying new tasks and creating a procedure to train others on demand
• Lead development of team members by providing coaching and training particularly to new team members or on new team processes
• Effectively utilize Talent Management process (i.e. goal setup, self-assessment, feedback, individual development plan etc.) to manage own performance and work on continuous development
• Complete other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, controls culture, etc.
• Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency
Qualifications
• Minimum of 4+ years of experience in an Information Security role or related field with service delivery and customer relationship management
• Complex application or system knowledge
• Interprets the principle of Information Security concepts and policies and ability to apply into day-to-day work
• Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management
• Proven use of discretion and sound judgment on handling of information with subject to sensitivity
• Flexibility to work in various shift to provide on-call, holiday and/or weekend support on a periodic frequency
• Proven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needs
• Understand and relates own goals to Citi, business' and teams', create SMART goals and demonstrate accountability to achieve them
• Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity
• Strong analytical skills and proven ability to use (Citi) Lean methodology to identify process improvements; utilize most complex tools in Microsoft applications to analyze and interpret data
• Bachelor's Degree/University degree of any course
CyberArk Experience
• At least 5+ years of experience in IT production support environment, and hands on of experience in Information Security, Identity & Access Management (IAM) technologies and tools.
• Minimum 5+ years of experience in Privileged identity/Access Management and working knowledge on CyberArk.
• Hands - on experience in troubleshooting and implementation of account in CyberArk onboarding with working knowledge of access control models across technologies.
• Knowledge on testing connectors/platforms and other network devices. Application related knowledge on AIM WCS & ECS.
• Expertise in CPM, PSM, PVWA and Private Ark for trouble shooting and fixing issues in production & UAT.
• Should be a key player in terms of disaster recovery and mock drill testing.
Advantages:
Relevant experience in the following platforms may be preferred in some case(s):
• Databases: Oracle, MS SQL, Sybase, Teradata, MongoDB
• Enterprise Systems: IBM RACF, CA TopSecret, AS/400, Stratus, Tandem, Unisys, VMS systems
• Wintel: Active Directory, Wintel NAS servers
• Unix: Unix OS, LDAP
• Applications: Banking applications, ServiceNow, CyberArk
• Certificate Management: DigiCert, Entrust, Verisign, TD Manager
Organizational Background
GIAM Operations is a part of Citi's Global Identity & Access Management group, consisting of 700 employees, located across four service centers (CSCs) in Asia, Europe and North America including 11 in-country operations. The operations is organized to have dedicated teams supporting applications utilized by different business sectors as well as platforms like CyberArk, Database, Mainframe, Active Directory, etc. Under the umbrella of Chief Information Security Office (CISO). GIAM shares the mission to protect Citi from access management vulnerabilities and threats to key business systems.
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career in cybersecurity at a global financial institution.
Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise.
Success Profile
As one of the world's most global banks, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us
• Creative
• Analytical
• Collaborative
• Productive
• Adaptable
• Relationship Expertise
Glassdoor Reviews
"Globally diverse and technologically progressive" Director of Software Development, Warren NJ "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR "Globally diverse and technologically progressive" Director of Software Development, Warren NJ "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR "Globally diverse and technologically progressive" Director of Software Development, Warren NJ
Responsibilities
The identity and access management analyst is responsible for fulfilling access requests within a variety of banking applications and infrastructure systems. The objective of the role is to manage user roles and access privileges within compliance of set information security policies and standards.
A Senior level analyst is expected to:
• Have an excellent understanding of end-to-end GIAM products, processes, resources and tools in their respective platform with an ability to review processes and responsible for compliance to Citi policies
• Support Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
• Able to handle all kinds complex requests and issues independently by having a good understanding of security administration processes, practices, and policies
• Lead resolution of severity issue, identify root cause and come up with corrective action plan to prevent recurrence while providing update to relevant parties
• Represent GIAM Service Delivery in compliance calls and walkthroughs with audit; provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided
• If in Solution Center, provide phone support on a day-to-day basis starting at 5 or 6 AM Manila time depending on US Daylight Savings time
• Ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and housekeeping tasks are done within operational and controls thresholds at an individual and team level
• Understand Continuity of Business and supports its application to GIAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support
• Identify potential opportunities and raise to management's attention, as well as initiate improvements to enhance information security controls and/or process efficiency for supported systems
• Maintain excellent availability to customers team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to Citi's leadership principles
• Handle coordination with business and/or technology for system setup, maintenance, and update of resources not limited to machine(s), Citi Marketplace products, Citi Information Security Administration Repository Inventory
• Drive and execute organization's strategy by identifying new tasks and creating a procedure to train others on demand
• Lead development of team members by providing coaching and training particularly to new team members or on new team processes
• Effectively utilize Talent Management process (i.e. goal setup, self-assessment, feedback, individual development plan etc.) to manage own performance and work on continuous development
• Complete other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, controls culture, etc.
• Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency
Qualifications
• Minimum of 4+ years of experience in an Information Security role or related field with service delivery and customer relationship management
• Complex application or system knowledge
• Interprets the principle of Information Security concepts and policies and ability to apply into day-to-day work
• Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management
• Proven use of discretion and sound judgment on handling of information with subject to sensitivity
• Flexibility to work in various shift to provide on-call, holiday and/or weekend support on a periodic frequency
• Proven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needs
• Understand and relates own goals to Citi, business' and teams', create SMART goals and demonstrate accountability to achieve them
• Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity
• Strong analytical skills and proven ability to use (Citi) Lean methodology to identify process improvements; utilize most complex tools in Microsoft applications to analyze and interpret data
• Bachelor's Degree/University degree of any course
CyberArk Experience
• At least 5+ years of experience in IT production support environment, and hands on of experience in Information Security, Identity & Access Management (IAM) technologies and tools.
• Minimum 5+ years of experience in Privileged identity/Access Management and working knowledge on CyberArk.
• Hands - on experience in troubleshooting and implementation of account in CyberArk onboarding with working knowledge of access control models across technologies.
• Knowledge on testing connectors/platforms and other network devices. Application related knowledge on AIM WCS & ECS.
• Expertise in CPM, PSM, PVWA and Private Ark for trouble shooting and fixing issues in production & UAT.
• Should be a key player in terms of disaster recovery and mock drill testing.
Advantages:
Relevant experience in the following platforms may be preferred in some case(s):
• Databases: Oracle, MS SQL, Sybase, Teradata, MongoDB
• Enterprise Systems: IBM RACF, CA TopSecret, AS/400, Stratus, Tandem, Unisys, VMS systems
• Wintel: Active Directory, Wintel NAS servers
• Unix: Unix OS, LDAP
• Applications: Banking applications, ServiceNow, CyberArk
• Certificate Management: DigiCert, Entrust, Verisign, TD Manager
Organizational Background
GIAM Operations is a part of Citi's Global Identity & Access Management group, consisting of 700 employees, located across four service centers (CSCs) in Asia, Europe and North America including 11 in-country operations. The operations is organized to have dedicated teams supporting applications utilized by different business sectors as well as platforms like CyberArk, Database, Mainframe, Active Directory, etc. Under the umbrella of Chief Information Security Office (CISO). GIAM shares the mission to protect Citi from access management vulnerabilities and threats to key business systems.
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career in cybersecurity at a global financial institution.
💡 Quick Summary
Seeking a career-building opportunity? The Citibank ROHQ | Global Identity position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
