Citrix Subject Matter Expert/Sr. Associate Director, Software Engineering

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering

In this role, you will:
• Lead, mentor, and manage the Citrix Operations to ensure high performance and professional growth.
• Implement, maintain, and support Citrix environments, including XenApp, XenDesktop, and related infrastructure components.
• Oversee the daily operations of Citrix platforms, including troubleshooting, optimization, and performance tuning.
• Develop and enforce best practices for system configurations, monitoring, and maintenance.
• Collaborate with stakeholders to define requirements, design solutions, and implement new technologies or enhancements.
• Manage and optimize licensing, capacity planning, and resource utilization.
• Ensure security, compliance, and disaster recovery readiness for Citrix systems.
• Proactive identify areas for improvement and lead efforts to streamline processes or adopt new technologies.
• Provide timely support and escalations for critical issues, work closely with internal teams and third-party vendors.

Requirements

To be successful in this role, you should meet the following requirements:
• At least 14 years of hands-on experience as a Citrix SME, with deep knowledge of XenApp, XenDesktop, NetScaler/ADC, Citrix Cloud, and Workspace.
• Proven experience in designing, implementing, and managing complex Citrix environments.
• Strong leadership and team management skills, with a history of mentoring and developing team members.
• Expertise in Windows Server, VMWare Hypervisor, vCenter, and associated technology areas: Active Directory, Microsoft Azure, MECM, Java, security models and tooling, identity and access management tooling.
• Solid understanding of network concepts (e.g., load balancing, firewall, VPN) and their interaction with Citrix environment.
• Proficiency in the use of PowerShell scripting and automation tools (e.g., Jenkins). Familiarity with monitoring tools and techniques for Citrix systems.
• Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes.
• Excellent problem-solving, communication, and stakeholder management skills. Work independently and under high pressure.
• Relevant certifications such as CCE-V/CCP-V, ITIL service management are strongly preferred.
• Experience working in large-scale multinational companies, experience of working as part of an Agile or Operations team is a plus.
• Respectful of different cultures, working with colleagues from across the globe.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

India
Maharashtra
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