Job Description
Full job description
Job Description – CRM Helpdesk Executive
Watch Your Health (WYH) is an InsurTech-enabled healthcare services company supporting insurers and corporates across the employee health insurance journey through structured processes, digital platforms, and service excellence.
As part of these engagements, WYH is hiring Health Insurance Claims Executives to provide dedicated claims support for leading insurance companies at corporate client locations.
Role Overview
The executive will act as a dedicated claims support interface for corporate employees, ensuring seamless coordination between employees, insurance partners, and internal claims teams for both cashless and reimbursement claims.
Key Responsibilities
Provide on-site CRM and health insurance claim support at assigned corporate/client locations
Act as a Single Point of Contact (SPOC) for employee queries related to health insurance claims
Assist employees with cashless and reimbursement claim submission and tracking using insurer claim platforms
Address queries related to policy coverage, benefits, and claim processes
Coordinate with internal claims teams of insurance partners to facilitate timely cashless approvals and priority processing
Collect, verify, and dispatch claim documents as per corporate and insurer requirements
Handle employee calls and emails with a strong service and resolution focus
Stay updated on health insurance regulations, policies, and process changes
Maintain confidentiality of sensitive information and adhere to data protection guidelines
Travel up to twice a week between assigned branches or corporate locations to provide on-ground support
Candidate Requirements
Minimum 2 years of experience in the health insurance industry, preferably in claims processing
Hands-on experience with cashless and reimbursement claims
Good understanding of corporate health insurance policies
Excellent English communication skills (mandatory)
Graduate in any discipline
Employment Details
Employer: Watch Your Health (WYH)
Location: Mumbai/Navi Mumbai/Bangalore/Chennai/Delhi
Employment Type: Full-time
Work Mode: In-person / On-site
Compensation: ₹23,000 – ₹25,000 per month
Job Type: Full-time
Pay: ₹23,000.00 - ₹25,000.00 per month
Work Location: In person
Job Description – CRM Helpdesk Executive
Watch Your Health (WYH) is an InsurTech-enabled healthcare services company supporting insurers and corporates across the employee health insurance journey through structured processes, digital platforms, and service excellence.
As part of these engagements, WYH is hiring Health Insurance Claims Executives to provide dedicated claims support for leading insurance companies at corporate client locations.
Role Overview
The executive will act as a dedicated claims support interface for corporate employees, ensuring seamless coordination between employees, insurance partners, and internal claims teams for both cashless and reimbursement claims.
Key Responsibilities
Provide on-site CRM and health insurance claim support at assigned corporate/client locations
Act as a Single Point of Contact (SPOC) for employee queries related to health insurance claims
Assist employees with cashless and reimbursement claim submission and tracking using insurer claim platforms
Address queries related to policy coverage, benefits, and claim processes
Coordinate with internal claims teams of insurance partners to facilitate timely cashless approvals and priority processing
Collect, verify, and dispatch claim documents as per corporate and insurer requirements
Handle employee calls and emails with a strong service and resolution focus
Stay updated on health insurance regulations, policies, and process changes
Maintain confidentiality of sensitive information and adhere to data protection guidelines
Travel up to twice a week between assigned branches or corporate locations to provide on-ground support
Candidate Requirements
Minimum 2 years of experience in the health insurance industry, preferably in claims processing
Hands-on experience with cashless and reimbursement claims
Good understanding of corporate health insurance policies
Excellent English communication skills (mandatory)
Graduate in any discipline
Employment Details
Employer: Watch Your Health (WYH)
Location: Mumbai/Navi Mumbai/Bangalore/Chennai/Delhi
Employment Type: Full-time
Work Mode: In-person / On-site
Compensation: ₹23,000 – ₹25,000 per month
Job Type: Full-time
Pay: ₹23,000.00 - ₹25,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Claim Analyst position is now open for candidates interested in the Insurance sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
