Job Description
Claims Adviser - General Insurance
Wellington or Auckland | Full-time
At MAS, we're owned by our Members - not shareholders - which means we're focused on doing the right thing for people when it matters most.
Our General Insurance Claims team plays a vital role in supporting Members through loss events, helping them get back to where they were as quickly and smoothly as possible. We're looking for a Claims Adviser to join our team and deliver fair, timely and empathetic claims outcomes.
About the role
As a Claims Adviser, you'll manage a portfolio of fire and general insurance claims from start to finish. You'll work closely with Members, assessors, repairers and suppliers, ensuring each claim is handled efficiently, professionally and in line with MAS policies and legislative requirements.
You'll be trusted to make decisions, negotiate settlements and provide a high level of service while contributing to a supportive, collaborative claims environment.
What your day might look like
Managing insurance claims end to end, with a strong focus on Member experience
Being a point of contact for Members lodging claims online or over the phone, responding with empathy, professionalism and clarity
Reviewing policy cover to determine claim eligibility and outcomes
Communicating with Members, third parties, assessors, repairers and suppliers with empathy and clarity
Negotiating and determining claim settlements directly with Members
Appointing and liaising with assessors and suppliers
Reviewing and approving scopes, quotes and variations
Authorising claim payments within delegated authority
Undertaking recovery activities where required, including attending Disputes Tribunal hearings
Supporting colleagues within the Claims team and assisting with additional tasks as needed
What we're looking for
We're keen to hear from people who enjoy working with others, solving problems and supporting customers during important moments.
You'll bring:
Experience handling fire and general insurance claims
A strong customer service ethic with a calm, empathetic approach
Confidence negotiating and resolving claims outcomes
Excellent written and verbal communication skills
Strong organisation and time management skills, with the ability to prioritise effectively
The ability to work independently while contributing positively to a team environment
Good computer literacy and the ability to work across systems
A commitment to compliance, quality and professional standards
About MAS
We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation.
At MAS, you'll join a team that's:
Motivated to make a difference
Focused on delivering high quality outcomes for our Members
Guided by our values: Make a difference, In it together and Own it, do it
Supportive, inclusive and committed to helping each other succeed
Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver
Wellington or Auckland | Full-time
At MAS, we're owned by our Members - not shareholders - which means we're focused on doing the right thing for people when it matters most.
Our General Insurance Claims team plays a vital role in supporting Members through loss events, helping them get back to where they were as quickly and smoothly as possible. We're looking for a Claims Adviser to join our team and deliver fair, timely and empathetic claims outcomes.
About the role
As a Claims Adviser, you'll manage a portfolio of fire and general insurance claims from start to finish. You'll work closely with Members, assessors, repairers and suppliers, ensuring each claim is handled efficiently, professionally and in line with MAS policies and legislative requirements.
You'll be trusted to make decisions, negotiate settlements and provide a high level of service while contributing to a supportive, collaborative claims environment.
What your day might look like
Managing insurance claims end to end, with a strong focus on Member experience
Being a point of contact for Members lodging claims online or over the phone, responding with empathy, professionalism and clarity
Reviewing policy cover to determine claim eligibility and outcomes
Communicating with Members, third parties, assessors, repairers and suppliers with empathy and clarity
Negotiating and determining claim settlements directly with Members
Appointing and liaising with assessors and suppliers
Reviewing and approving scopes, quotes and variations
Authorising claim payments within delegated authority
Undertaking recovery activities where required, including attending Disputes Tribunal hearings
Supporting colleagues within the Claims team and assisting with additional tasks as needed
What we're looking for
We're keen to hear from people who enjoy working with others, solving problems and supporting customers during important moments.
You'll bring:
Experience handling fire and general insurance claims
A strong customer service ethic with a calm, empathetic approach
Confidence negotiating and resolving claims outcomes
Excellent written and verbal communication skills
Strong organisation and time management skills, with the ability to prioritise effectively
The ability to work independently while contributing positively to a team environment
Good computer literacy and the ability to work across systems
A commitment to compliance, quality and professional standards
About MAS
We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation.
At MAS, you'll join a team that's:
Motivated to make a difference
Focused on delivering high quality outcomes for our Members
Guided by our values: Make a difference, In it together and Own it, do it
Supportive, inclusive and committed to helping each other succeed
Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver
💡 Quick Summary
Seeking a career-building opportunity? The Claims Adviser position is now open for candidates interested in the Event Management Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
