Job Description
Full job description
Claims Advisor – Workers Compensation (Front End Claims)
Newcastle | Hybrid after training
Previous Workers Compensation claims experience required
Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work.
We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands‑on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships.
Why Join Suncorp?
Make a Real Impact
You’ll support injured workers through some of the most challenging times in their lives — helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward.
Flexible Work Options
After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home.
Career Growth & Support
Join a collaborative, values‑led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond.
What You’ll Be Doing
Managing a portfolio of Workers Compensation personal injury claims, end‑to‑end
Making timely, evidence‑based decisions in line with legislation, policy, and best practice
Reviewing and interpreting medical, rehabilitation, and financial information
Applying cost‑effective and sustainable claims strategies while prioritising injured worker outcomes
Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders
Delivering empathetic, professional service to injured workers and key stakeholders in a high‑volume environment
What We’re Looking For
Essential Experience
Demonstrated experience in Workers Compensation claims management
(e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor)
Highly Regarded
Experience within an insurer, scheme agent, or third‑party administrator
Knowledge of Workers Compensation legislation and claims frameworks
Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health
Skills & Attributes
Strong communication and stakeholder management skills
Ability to manage complex information and competing priorities
Resilience, sound judgement, and a solutions‑focused mindset
A collaborative approach and commitment to customer outcomes
When you join Suncorp, you’re not just taking a job — you’re building a career with one of Australia’s most trusted employers. We’re committed to your wellbeing, growth, and success.
Here’s what we offer:
Competitive Salary + Performance Incentives
Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days
Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance
Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
Reward & Recognition: Celebrate your achievements through our reward programs
Career Development: Ongoing training, coaching, and clear pathways to grow your career
Community Engagement: Take part in charitable initiatives such as Spirit to Cure
We're hiring now. If this speaks to you, apply today.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 17 Feb 2026 AUS Eastern Daylight Time
Applications close: 06 Mar 2026 AUS Eastern Daylight Time
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Claims Advisor – Workers Compensation (Front End Claims)
Newcastle | Hybrid after training
Previous Workers Compensation claims experience required
Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work.
We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands‑on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships.
Why Join Suncorp?
Make a Real Impact
You’ll support injured workers through some of the most challenging times in their lives — helping them access the right treatment, rehabilitation, and entitlements so they can safely recover and move forward.
Flexible Work Options
After completing training, enjoy a hybrid working model, balancing time in the Newcastle office with the flexibility of working from home.
Career Growth & Support
Join a collaborative, values‑led organisation that invests in your development through structured training, coaching, and clear career pathways within Personal Injury and beyond.
What You’ll Be Doing
Managing a portfolio of Workers Compensation personal injury claims, end‑to‑end
Making timely, evidence‑based decisions in line with legislation, policy, and best practice
Reviewing and interpreting medical, rehabilitation, and financial information
Applying cost‑effective and sustainable claims strategies while prioritising injured worker outcomes
Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders
Delivering empathetic, professional service to injured workers and key stakeholders in a high‑volume environment
What We’re Looking For
Essential Experience
Demonstrated experience in Workers Compensation claims management
(e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor)
Highly Regarded
Experience within an insurer, scheme agent, or third‑party administrator
Knowledge of Workers Compensation legislation and claims frameworks
Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health
Skills & Attributes
Strong communication and stakeholder management skills
Ability to manage complex information and competing priorities
Resilience, sound judgement, and a solutions‑focused mindset
A collaborative approach and commitment to customer outcomes
When you join Suncorp, you’re not just taking a job — you’re building a career with one of Australia’s most trusted employers. We’re committed to your wellbeing, growth, and success.
Here’s what we offer:
Competitive Salary + Performance Incentives
Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days
Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance
Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
Reward & Recognition: Celebrate your achievements through our reward programs
Career Development: Ongoing training, coaching, and clear pathways to grow your career
Community Engagement: Take part in charitable initiatives such as Spirit to Cure
We're hiring now. If this speaks to you, apply today.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 17 Feb 2026 AUS Eastern Daylight Time
Applications close: 06 Mar 2026 AUS Eastern Daylight Time
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💡 Quick Summary
Seeking a career-building opportunity? The Claims Advisor position is now open for candidates interested in the MIS Executive sector. This role in Newcastle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.