Job Description
Workers Compensation Claims Advisor – Sydney
Make a real difference in people’s lives with Suncorp Group
Are you passionate about helping people through some of life’s toughest moments? At Suncorp Group, we’re committed to empowering our teams to provide compassionate, solutions‑focused support when it matters most. We’re now welcoming applications for a Workers Compensation Claims Advisor to join our supportive and high‑performing Sydney team.
This is an excellent opportunity to build a meaningful career where your work has genuine impact. After your training period, you’ll also enjoy the benefits of our flexible hybrid working model.
Why Join Suncorp?
Make a Positive Impact
Support individuals recovering from personal and psychological injuries, helping them regain stability and move forward with confidence. Every case you manage contributes to improving the lives of workers and strengthening communities.
Flexibility That Works for You
Enjoy the balance of a hybrid working arrangement — combining purposeful time in the office with the freedom to work from home.
Grow With a Leading Organisation
We foster a culture of continuous learning, career development, and strong support. Whether you’re early in your claims journey or bringing years of experience, you’ll have the tools and guidance to thrive.
What You’ll Be Doing
In this role, you will:
Manage a portfolio of Personal Injury Commercial Claims, ensuring workers receive the right care, support, and entitlements.
Review medical, rehabilitation, and financial reports to make informed and accurate claim decisions.
Apply sustainable, cost‑effective strategies while keeping the wellbeing of injured workers at the centre of everything you do.
Work collaboratively with internal teams, providers, and external partners to deliver proactive case management.
Provide exceptional customer service to injured workers, employers, and stakeholders.
What We’re Looking For
You don’t need to tick every box — what matters most is your ability to learn, adapt, and genuinely care.
Relevant Experience: Ideally in Workers Compensation, claims management, portfolio coordination, or a call‑centre environment. Backgrounds in psychology or allied health are highly regarded.
Empathy & Communication: You listen deeply, communicate clearly, and handle sensitive conversations with professionalism and care.
Team Spirit: You enjoy working with others and contribute to a positive, collaborative culture.
Resilience & Problem‑Solving: You’re confident managing complex information and navigating challenging situations to achieve the best outcomes.
Why You’ll Love Being Part of Suncorp
Join one of Australia’s most trusted employers and enjoy a range of benefits designed to support your wellbeing, growth, and success:
Competitive salary + performance incentives
Generous leave offerings: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid working options for better work–life balance
Staff discounts across 400+ top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
Reward & Recognition programs celebrating your achievements
Professional development with ongoing training, coaching, and clear career pathways
Community connection: opportunities to participate in charitable initiatives like Spirit to Cure
(Benefits may vary depending on role, level, and location.)
Need Support?
We’re committed to ensuring everyone can participate equitably in our recruitment process. If you require adjustments or assistance, please reach out confidentially to: [email protected]
Advertised: 10 Mar 2026 AUS Eastern Daylight Time
Applications close: 31 Mar 2026 AUS Eastern Daylight Time
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Make a real difference in people’s lives with Suncorp Group
Are you passionate about helping people through some of life’s toughest moments? At Suncorp Group, we’re committed to empowering our teams to provide compassionate, solutions‑focused support when it matters most. We’re now welcoming applications for a Workers Compensation Claims Advisor to join our supportive and high‑performing Sydney team.
This is an excellent opportunity to build a meaningful career where your work has genuine impact. After your training period, you’ll also enjoy the benefits of our flexible hybrid working model.
Why Join Suncorp?
Make a Positive Impact
Support individuals recovering from personal and psychological injuries, helping them regain stability and move forward with confidence. Every case you manage contributes to improving the lives of workers and strengthening communities.
Flexibility That Works for You
Enjoy the balance of a hybrid working arrangement — combining purposeful time in the office with the freedom to work from home.
Grow With a Leading Organisation
We foster a culture of continuous learning, career development, and strong support. Whether you’re early in your claims journey or bringing years of experience, you’ll have the tools and guidance to thrive.
What You’ll Be Doing
In this role, you will:
Manage a portfolio of Personal Injury Commercial Claims, ensuring workers receive the right care, support, and entitlements.
Review medical, rehabilitation, and financial reports to make informed and accurate claim decisions.
Apply sustainable, cost‑effective strategies while keeping the wellbeing of injured workers at the centre of everything you do.
Work collaboratively with internal teams, providers, and external partners to deliver proactive case management.
Provide exceptional customer service to injured workers, employers, and stakeholders.
What We’re Looking For
You don’t need to tick every box — what matters most is your ability to learn, adapt, and genuinely care.
Relevant Experience: Ideally in Workers Compensation, claims management, portfolio coordination, or a call‑centre environment. Backgrounds in psychology or allied health are highly regarded.
Empathy & Communication: You listen deeply, communicate clearly, and handle sensitive conversations with professionalism and care.
Team Spirit: You enjoy working with others and contribute to a positive, collaborative culture.
Resilience & Problem‑Solving: You’re confident managing complex information and navigating challenging situations to achieve the best outcomes.
Why You’ll Love Being Part of Suncorp
Join one of Australia’s most trusted employers and enjoy a range of benefits designed to support your wellbeing, growth, and success:
Competitive salary + performance incentives
Generous leave offerings: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid working options for better work–life balance
Staff discounts across 400+ top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
Reward & Recognition programs celebrating your achievements
Professional development with ongoing training, coaching, and clear career pathways
Community connection: opportunities to participate in charitable initiatives like Spirit to Cure
(Benefits may vary depending on role, level, and location.)
Need Support?
We’re committed to ensuring everyone can participate equitably in our recruitment process. If you require adjustments or assistance, please reach out confidentially to: [email protected]
Advertised: 10 Mar 2026 AUS Eastern Daylight Time
Applications close: 31 Mar 2026 AUS Eastern Daylight Time
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💡 Quick Summary
Seeking a career-building opportunity? The Claims Advisor position is now open for candidates interested in the Customer Care Executive sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
