Job Description
Melbourne VIC 3000•Hybrid work
Benefits
Pulled from the full job description
Employee stock purchase plan
Parental leave
Health insurance
Annual leave
Insurance services
Paid volunteer leave
Full job description
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Our team is growing and we’re hiring multiple entry level Claims Assistants to support our Workers Compensation Claims team.
This role may interest you if you are studying and/or qualified in Insurance, Administration, Business, Allied Heath, Psychology, Law, Social Work (or similar disciplines) then this may be what you are looking for. Alternatively, if you are looking to re-enter the workforce this too may be good opportunity.
You don’t have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition.
We offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.
How you'll make an impact
Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations
Supporting the claims teams by completing and sending letters, arranging medical appointments, conducting appointment reminders, sending emails and other administrative duties.
Utilising Worksafe and Gallagher Bassett systems and programs for records keeping, file notes and contacts
About you
A passion to service customers
High attention to detail,
Time management and organisational skills
Great communications skills
PC literacy and Microsoft Office experience
Minimum completion of Year 10 secondary school studies
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Benefits
Pulled from the full job description
Employee stock purchase plan
Parental leave
Health insurance
Annual leave
Insurance services
Paid volunteer leave
Full job description
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Our team is growing and we’re hiring multiple entry level Claims Assistants to support our Workers Compensation Claims team.
This role may interest you if you are studying and/or qualified in Insurance, Administration, Business, Allied Heath, Psychology, Law, Social Work (or similar disciplines) then this may be what you are looking for. Alternatively, if you are looking to re-enter the workforce this too may be good opportunity.
You don’t have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition.
We offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.
How you'll make an impact
Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations
Supporting the claims teams by completing and sending letters, arranging medical appointments, conducting appointment reminders, sending emails and other administrative duties.
Utilising Worksafe and Gallagher Bassett systems and programs for records keeping, file notes and contacts
About you
A passion to service customers
High attention to detail,
Time management and organisational skills
Great communications skills
PC literacy and Microsoft Office experience
Minimum completion of Year 10 secondary school studies
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
💡 Quick Summary
Seeking a career-building opportunity? The Claims Assistant position is now open for candidates interested in the Office Assistant Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.
