Job Description
The Complex Claims Consultant role will sit within TAL’s Cbus portfolio team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members.
In this role you will:
Independently manage a portfolio (35-45) of complex, underwritten, and high-value TPD claims with accuracy, efficiency, resilience and empathy.
Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.
Collaborate with technical experts and business partners to support sound, high-quality decision-making.
Contribute to embedding best practice and shaping the success of a newly established specialist team.
Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.
Qualifications
Extensive life insurance claims management experience across either Group or Retail (Retail, desirable).
Strong technical expertise across complex TPD claims.
Strong understanding of insurance legislation and frameworks (e.g., Insurance Contracts Act).
Background in law or allied health (e.g., OT) is highly regarded.
Strong analytical skills, resilience, and confidence managing complex and sensitive claims.
Solid understanding of injuries, illnesses and treatment
In this role you will:
Independently manage a portfolio (35-45) of complex, underwritten, and high-value TPD claims with accuracy, efficiency, resilience and empathy.
Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.
Collaborate with technical experts and business partners to support sound, high-quality decision-making.
Contribute to embedding best practice and shaping the success of a newly established specialist team.
Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.
Qualifications
Extensive life insurance claims management experience across either Group or Retail (Retail, desirable).
Strong technical expertise across complex TPD claims.
Strong understanding of insurance legislation and frameworks (e.g., Insurance Contracts Act).
Background in law or allied health (e.g., OT) is highly regarded.
Strong analytical skills, resilience, and confidence managing complex and sensitive claims.
Solid understanding of injuries, illnesses and treatment
💡 Quick Summary
Seeking a career-building opportunity? The Claims Consultant, Group Claims - CBUS position is now open for candidates interested in the Insurance sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.