Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers
here
Location: Adelaide, SA
Permanent, full-time position
The opportunity
As a Claims Officer in our Elders Heavy Haulage team, you’ll manage claims for vehicles over 4.5 tonnes and farm machinery. This is your chance to build strong relationships, develop specialist knowledge, and thrive in a collaborative, fast-paced environment where your work truly matters. You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn, this could also be the opportunity for you!
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Deliver exceptional operational and customer service experiences to a wide range of stakeholders, including customers and Elders Agents
Accurately process claims in line with established procedures and policies, ensuring timely and effective resolution.
Build strong relationships with customers and service providers while maintaining a high standard of communication and support.
Manage claims by engaging the right internal and external specialists to achieve efficient and fair settlement outcomes.
Continue to grow your technical expertise through ongoing training and professional development opportunities.
Foster positive connections with stakeholders and promote QBE’s products and services through exceptional service delivery.
About you
Prior experience in insurance claims (heavy haulage experience highly regarded but not essential) and/or call centre, customer service, or administrative roles.
A strong service mindset with the ability to handle customer interactions confidently and professionally.
Comfortable working across multiple systems with a high level of accuracy and attention to detail.
Proven ability to manage competing priorities, meet deadlines, and maintain quality under pressure.
Confident decision‑maker who is resilient, adaptable, and performs well in a fast‑moving environment.
Clear and professional communicator with a strong phone manner and the ability to multitask effectively.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click
here
.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click
here
.
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
[email protected]
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
Application Close Date: 05/04/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers
here
Location: Adelaide, SA
Permanent, full-time position
The opportunity
As a Claims Officer in our Elders Heavy Haulage team, you’ll manage claims for vehicles over 4.5 tonnes and farm machinery. This is your chance to build strong relationships, develop specialist knowledge, and thrive in a collaborative, fast-paced environment where your work truly matters. You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn, this could also be the opportunity for you!
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Deliver exceptional operational and customer service experiences to a wide range of stakeholders, including customers and Elders Agents
Accurately process claims in line with established procedures and policies, ensuring timely and effective resolution.
Build strong relationships with customers and service providers while maintaining a high standard of communication and support.
Manage claims by engaging the right internal and external specialists to achieve efficient and fair settlement outcomes.
Continue to grow your technical expertise through ongoing training and professional development opportunities.
Foster positive connections with stakeholders and promote QBE’s products and services through exceptional service delivery.
About you
Prior experience in insurance claims (heavy haulage experience highly regarded but not essential) and/or call centre, customer service, or administrative roles.
A strong service mindset with the ability to handle customer interactions confidently and professionally.
Comfortable working across multiple systems with a high level of accuracy and attention to detail.
Proven ability to manage competing priorities, meet deadlines, and maintain quality under pressure.
Confident decision‑maker who is resilient, adaptable, and performs well in a fast‑moving environment.
Clear and professional communicator with a strong phone manner and the ability to multitask effectively.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click
here
.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click
here
.
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
[email protected]
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
Application Close Date: 05/04/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
💡 Quick Summary
Seeking a career-building opportunity? The Claims Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
