Job Description
Full job description
Position Overview:
Role: Claims Officer
Remuneration: $83,400 package (inclusive of 12% super) + Performance Based Bonus
Role Type: Permanent Full-Time
Location: Brisbane
What you’ll do
Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims
Resolve customer / intermediary issues and complaints.
Case management of claims in a proactive customer focused manor by managing a portfolio of claim activities
Proactively keep customers, intermediaries and stakeholders fully informed of progress.
Identification of suspected fraudulent claims, potential recoveries, and salvage opportunities
Determine information required for claims, gather, and interpret information and make appropriate decisions.
Extensive internal and external working relationships with Customers, Intermediaries, Peers, Suppliers, Professional Service Providers, Offshore Partners, Risk Managers, Claims Relationship Managers, Business Development Managers and Underwriting Teams
What you’ll bring
A proven record of providing excellent customer service.
Exceptional listening and communication skills in a high-volume call environment
Ability to demonstrate compassion and empathy.
Understanding of, or the ability to acquire knowledge of: Commercial Insurance business, market and external environment & Insurance and financial industry principles and regulatory requirements.
Why You’ll Love Working at Suncorp
When you join Suncorp, you’re not just taking on a job — you’re building a career with a company that values your growth, well-being, and success.
Salary: $83,400 (inclusive of 12% super) + Performance Based Incentive
Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
Hybrid working: Flexible mix of office and home.
Work-life balance: Support to thrive personally and professionally.
Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.
Reward & recognition programs: Celebrating your achievements.
Career development: Ongoing training, growth opportunities, and support.
Reputable employer: A trusted, inclusive, and diverse organisation.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why Suncorp?
For over 100 years, Suncorp has helped people protect what matters most. We’re building a better, more sustainable future where diversity is celebrated, and every voice is valued.
If you’re seeking a role with purpose, people, and potential – this could be your next move.
Chase the Sun - Apply online today!
Need adjustments or support during the process? Reach out confidentially at Jenna.Halfpenny@suncorp.com.au
Advertised: 08 Apr 2026 AUS Eastern Standard Time
Applications close: 19 Apr 2026 AUS Eastern Standard Time
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Position Overview:
Role: Claims Officer
Remuneration: $83,400 package (inclusive of 12% super) + Performance Based Bonus
Role Type: Permanent Full-Time
Location: Brisbane
What you’ll do
Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims
Resolve customer / intermediary issues and complaints.
Case management of claims in a proactive customer focused manor by managing a portfolio of claim activities
Proactively keep customers, intermediaries and stakeholders fully informed of progress.
Identification of suspected fraudulent claims, potential recoveries, and salvage opportunities
Determine information required for claims, gather, and interpret information and make appropriate decisions.
Extensive internal and external working relationships with Customers, Intermediaries, Peers, Suppliers, Professional Service Providers, Offshore Partners, Risk Managers, Claims Relationship Managers, Business Development Managers and Underwriting Teams
What you’ll bring
A proven record of providing excellent customer service.
Exceptional listening and communication skills in a high-volume call environment
Ability to demonstrate compassion and empathy.
Understanding of, or the ability to acquire knowledge of: Commercial Insurance business, market and external environment & Insurance and financial industry principles and regulatory requirements.
Why You’ll Love Working at Suncorp
When you join Suncorp, you’re not just taking on a job — you’re building a career with a company that values your growth, well-being, and success.
Salary: $83,400 (inclusive of 12% super) + Performance Based Incentive
Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
Hybrid working: Flexible mix of office and home.
Work-life balance: Support to thrive personally and professionally.
Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.
Reward & recognition programs: Celebrating your achievements.
Career development: Ongoing training, growth opportunities, and support.
Reputable employer: A trusted, inclusive, and diverse organisation.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why Suncorp?
For over 100 years, Suncorp has helped people protect what matters most. We’re building a better, more sustainable future where diversity is celebrated, and every voice is valued.
If you’re seeking a role with purpose, people, and potential – this could be your next move.
Chase the Sun - Apply online today!
Need adjustments or support during the process? Reach out confidentially at Jenna.Halfpenny@suncorp.com.au
Advertised: 08 Apr 2026 AUS Eastern Standard Time
Applications close: 19 Apr 2026 AUS Eastern Standard Time
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💡 Quick Summary
Seeking a career-building opportunity? The Claims Officer position is now open for candidates interested in the Insurance sector. This role in Abattoir offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.