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Claims Officer
Gallagher Bassett
Adelaide SA 5000
Subway Mount Gambier Lakes Village - Sandwich Artist
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On-the-job training
Uniform provided
Visited 1 day ago
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Gallagher Bassett
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Are you looking for a career where you can truly help people? Perhaps you are working in customer service, retail, hospitality, or the medical field and looking to bring your skills to this rewarding role. As our team to continues to grow, we are looking for Claims Officers to join us on our exciting journey.
As a new Claims Officer, you will benefit from structured training programme to get you up to speed on all policies and processes before you take on claims. You will then work on a portfolio of claims whereby you will be responsible for providing professional customer service, through the accurate and timely processing of wage calculations, reviews and back-pays for Employers and Injured Workers.
This role will be an onsite role in our Adelaide office close to public transport. Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.
What can we offer you?
A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities.
Opportunities for ongoing education and development with a structured career development pathway.
Centralisation of several Technical and Legislative functions to empower Claims Officers to focus on recovery, return to work and service delivery.
Adelaide CBD office providing great culture and amenities.
How you'll make an impact
On a day-to-day basis you will:
Liaise with internal and external stakeholders to gather information to provide accurate calculations of weekly payments;
Calculate and update average weekly earnings and back pays in an accurate and timely manner to meet business unit KPIs;
Monitor, process and action emails received in the shared email inboxes;
Update and document reporting spread sheets and systems daily to ensure delays are minimised;
Conduct wage calculations, and / or reviews when provided with average weekly earnings (AWEs) or federal minimum wage (FMWs);
Audit peer calculations to identify errors and rectify potential mistakes;
Monitor and complete economic adjustment reviews as per legislative requirements for claims over 12 months of age;
Collate information and calculate arrears of weekly payments or back pays.
About you
We are interested in hearing from people who have:
You'll have experience in a customer facing role that could be from an array of industries such as Allied Health, Medical, Hospitality, Fitness or Retail.
Proficient with the use of Microsoft suite
Strong administration experience
Excellent communication and interpersonal skills as well as a team player attitude
Exceptional time management and organisation skills
Experience working within a dynamic fast paced environment
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Start of main content
Job title, keywords or company
South Australia
50 km
Last 24 hours
filter
Pay
filter
Remote
Job Type
filter
Education level
filter
jobs in South Australia
0 jobs - since yesterday
Claims Officer
Gallagher Bassett
Adelaide SA 5000
Subway Mount Gambier Lakes Village - Sandwich Artist
OTR Group
Mount Gambier SA 5290
On-the-job training
Uniform provided
Visited 1 day ago
View similar jobs with this employer
Casual Sales Assistant | Rundle Mall
Bed Bath N' Table
Rundle Mall SA
Employee discount
Visited 23 hours ago
Guest Experience Officer
Belgravia Health & Leisure Group Pty Ltd
Port Augusta SA 5700
Casual Sales Assistant | Tea Tree Plaza
Bed Bath N' Table
Modbury SA
Employee discount
Practice Lead- Community Services
SYC
Kent Town SA 5067
Chanel Beauty Advisor | Adelaide Airport
Lagardere AWPL
Adelaide Airport SA
Referral program
Parental leave
Employee discount
Employee assistance program
GYG Mount Barker - Shift Leader
OTR
Adelaide SA
Pooraka |Storeperson Level 2
DHL
South Australia
Employee discount
Uniform provided
Training program
Employee rewards program
Telstra Retail: Casual Customer Service & Sales Consultant MT BARKER
Telstra Business Technology Centre Perth South
Mount Barker SA
Parental leave
Hotel Services - Cleaner
Infinite Aged Care
Hahndorf SA 5245
Referral program
Employee discount
Gym membership
Employee assistance program
Washroom/Factory Cleaners - Afternoon Shift
Vili's Family Bakery
Mile End South SA 5031
Safety equipment provided
On-site parking
Retail Customer Service Officer
Australia Post
Victor Harbour SA 5211
Meat Process Workers (Entry Level and Skilled) - Naracoorte
Teys Australia
Naracoorte SA 5271
On-the-job training
Portable Equipment Manager: SSN AUKUS Build Program
ASC Pty Ltd
Osborne SA
Childcare assistance
Parental leave
GYG Mount Barker - Crew Member
OTR
Adelaide SA
Visited 23 hours ago
Superintendent Safety, Radiation and Occupational Hygiene
BHP
Olympic Dam SA
Reservations Agent
Stamford Hotels & Resorts
Greater Adelaide SA
Opportunities for promotion
On-site parking
Visited 22 hours ago
Store Manager
Woolworths Supermarkets
Port Pirie SA
Retail Assistant - Port Pirie
Often responds within 1 day
ALDI Stores
Port Pirie SA 5540
Parental leave
Health insurance
Annual leave
Employee assistance program
View similar jobs with this employer
Admissions Advisor
Often responds within 1 day
Endeavour College of Natural Health
Adelaide SA 5000
Customer Service Administrator
Toll Group
Gepps Cross SA
GYG Mount Barker - Shift Leader
OTR Group
Mount Barker SA 5251
Visited 16 hours ago
Banking Consultant, SA
ANZ Banking Group
Oaklands Park SA
Visited 22 hours ago
Forklift Operator
SCT Logistics
Penfield SA 5121
Parental leave
Employee assistance program
Salary packaging
Employee rewards program
On-site parking
Visited 22 hours ago
People also searched:
Employers: Post a Job
Gallagher Bassett
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Are you looking for a career where you can truly help people? Perhaps you are working in customer service, retail, hospitality, or the medical field and looking to bring your skills to this rewarding role. As our team to continues to grow, we are looking for Claims Officers to join us on our exciting journey.
As a new Claims Officer, you will benefit from structured training programme to get you up to speed on all policies and processes before you take on claims. You will then work on a portfolio of claims whereby you will be responsible for providing professional customer service, through the accurate and timely processing of wage calculations, reviews and back-pays for Employers and Injured Workers.
This role will be an onsite role in our Adelaide office close to public transport. Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.
What can we offer you?
A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities.
Opportunities for ongoing education and development with a structured career development pathway.
Centralisation of several Technical and Legislative functions to empower Claims Officers to focus on recovery, return to work and service delivery.
Adelaide CBD office providing great culture and amenities.
How you'll make an impact
On a day-to-day basis you will:
Liaise with internal and external stakeholders to gather information to provide accurate calculations of weekly payments;
Calculate and update average weekly earnings and back pays in an accurate and timely manner to meet business unit KPIs;
Monitor, process and action emails received in the shared email inboxes;
Update and document reporting spread sheets and systems daily to ensure delays are minimised;
Conduct wage calculations, and / or reviews when provided with average weekly earnings (AWEs) or federal minimum wage (FMWs);
Audit peer calculations to identify errors and rectify potential mistakes;
Monitor and complete economic adjustment reviews as per legislative requirements for claims over 12 months of age;
Collate information and calculate arrears of weekly payments or back pays.
About you
We are interested in hearing from people who have:
You'll have experience in a customer facing role that could be from an array of industries such as Allied Health, Medical, Hospitality, Fitness or Retail.
Proficient with the use of Microsoft suite
Strong administration experience
Excellent communication and interpersonal skills as well as a team player attitude
Exceptional time management and organisation skills
Experience working within a dynamic fast paced environment
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
💡 Quick Summary
Seeking a career-building opportunity? The Claims Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
