Job Description
Overview
Work Type: Fixed-term - Full-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Insurance and superannuation
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/IS1891259
Join us as a Claims Operations Support Officer and play a key role in keeping our claims operations running smoothly through effective triage and administrative support. You’ll work in a fast-paced, collaborative environment, ensuring accurate processing, data integrity, and timely service delivery. This is an ideal opportunity for a detail-oriented and proactive professional who thrives on organisation and continuous improvement.
Key highlights
Salary range: $94,482 – $104,980 (total remuneration package inclusive of super)
Hybrid work environment – 3 days in the office
About the role
As a Claims Operations Support Officer, you play a vital role in keeping claims operations running smoothly through effective triage and administrative support. As part of the Claims Operations & Insights team, you enable consistent, accurate, and well-coordinated service delivery across claims portfolios.
You will manage a range of activities including claims notification, system data entry, provider onboarding, payment processing, and record maintenance, while also supporting reporting, audit checks, and operational coordination.
Working across all policy types, you act as a key support for systems, processes, and operational consistency. Your attention to detail, adaptability, and service mindset directly contribute to high-quality claims delivery.
Key responsibilities
Manage incoming incident notifications and accurately code claims across all policy types
Coordinate claims triage workflows and maintain allocation details
Process claims payments, verify payee details, and ensure governance compliance
Support provider onboarding, including portal registrations
Coordinate reviews, including 45-day review scheduling
Manage administrative tasks such as Thrive requests, purchase orders, and remittance queries
Maintain accurate records across systems (Client360, Thrive, SharePoint)
Support inbox and phone queue management, responding to queries
Prepare reports, conduct quality assurance checks, and assist with audits
Support fraud detection processes and data accuracy initiatives
Contribute to continuous improvement and process optimisation
Participate in wellbeing and safe work practices
Who you work with
You work closely with internal stakeholders across Claims Practice, Sensitive Liability Claims, Claims Strategy, and the broader Risk, Insurance and Claims Solutions (RICS) division. You also collaborate with cross-functional teams including Finance, Insights & Analytics, Information Services, Enterprise Systems, Digital Enablement, and Program & Projects. Externally, you engage with service providers, vendors, claimants, clients, and third-party stakeholders such as payees, auditors, and finance contacts.
What we are looking for
Strong administrative and operational experience in fast-paced environments
High attention to detail with the ability to manage complex or high-volume workloads
Confidence working with systems, databases, and workflows
Effective communication and stakeholder engagement skills
Ability to work independently and collaboratively
Resilience and adaptability in high-pressure environments
Proactive mindset with a focus on continuous improvement
Strong organisational skills and ability to manage competing deadlines
Professional, positive attitude and willingness to learn
Proficiency in Microsoft Office and openness to learning new systems
Experience in claims, insurance, or public sector environments (desirable)
Applications close Monday 13 April 2026 at 11.59pm
Posted
30 March 2026
Work Type: Fixed-term - Full-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Insurance and superannuation
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/IS1891259
Join us as a Claims Operations Support Officer and play a key role in keeping our claims operations running smoothly through effective triage and administrative support. You’ll work in a fast-paced, collaborative environment, ensuring accurate processing, data integrity, and timely service delivery. This is an ideal opportunity for a detail-oriented and proactive professional who thrives on organisation and continuous improvement.
Key highlights
Salary range: $94,482 – $104,980 (total remuneration package inclusive of super)
Hybrid work environment – 3 days in the office
About the role
As a Claims Operations Support Officer, you play a vital role in keeping claims operations running smoothly through effective triage and administrative support. As part of the Claims Operations & Insights team, you enable consistent, accurate, and well-coordinated service delivery across claims portfolios.
You will manage a range of activities including claims notification, system data entry, provider onboarding, payment processing, and record maintenance, while also supporting reporting, audit checks, and operational coordination.
Working across all policy types, you act as a key support for systems, processes, and operational consistency. Your attention to detail, adaptability, and service mindset directly contribute to high-quality claims delivery.
Key responsibilities
Manage incoming incident notifications and accurately code claims across all policy types
Coordinate claims triage workflows and maintain allocation details
Process claims payments, verify payee details, and ensure governance compliance
Support provider onboarding, including portal registrations
Coordinate reviews, including 45-day review scheduling
Manage administrative tasks such as Thrive requests, purchase orders, and remittance queries
Maintain accurate records across systems (Client360, Thrive, SharePoint)
Support inbox and phone queue management, responding to queries
Prepare reports, conduct quality assurance checks, and assist with audits
Support fraud detection processes and data accuracy initiatives
Contribute to continuous improvement and process optimisation
Participate in wellbeing and safe work practices
Who you work with
You work closely with internal stakeholders across Claims Practice, Sensitive Liability Claims, Claims Strategy, and the broader Risk, Insurance and Claims Solutions (RICS) division. You also collaborate with cross-functional teams including Finance, Insights & Analytics, Information Services, Enterprise Systems, Digital Enablement, and Program & Projects. Externally, you engage with service providers, vendors, claimants, clients, and third-party stakeholders such as payees, auditors, and finance contacts.
What we are looking for
Strong administrative and operational experience in fast-paced environments
High attention to detail with the ability to manage complex or high-volume workloads
Confidence working with systems, databases, and workflows
Effective communication and stakeholder engagement skills
Ability to work independently and collaboratively
Resilience and adaptability in high-pressure environments
Proactive mindset with a focus on continuous improvement
Strong organisational skills and ability to manage competing deadlines
Professional, positive attitude and willingness to learn
Proficiency in Microsoft Office and openness to learning new systems
Experience in claims, insurance, or public sector environments (desirable)
Applications close Monday 13 April 2026 at 11.59pm
Posted
30 March 2026
💡 Quick Summary
Seeking a career-building opportunity? The Claims Operations Support Officer position is now open for candidates interested in the Insurance sector. This role in Aberglasslyn offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
