Job Description
Some of your key responsibilities will include:
Working in a recently formed team to deliver results from a brand-new system.
Effectively manage Accident Management claims following First Notification of Loss to ensure vehicles are back on the road in a timely manner.
Efficient and competent user of the Accident Management CMS (claims management system)
Be first point of contact for customers and suppliers during the repair process, to ensure high level of customer satisfaction and service delivery.
Provide regular updates to customers, ensuring effective communication.
What we’re looking for
We are looking for an individual with high levels of customer service and empathy, that has a good eye for detail and problem solving. You will demonstrate ‘customer first’ principles in your day to day role.
You’ll also be able to demonstrate:
Knowledge of accident/insurance claims management
Competent IT skills, good working knowledge of Microsoft Office, especially Excel.
Good verbal and written communication skills
Good organisational skills and attention to detail
Resilient, able to stay calm under pressure.
Working in a recently formed team to deliver results from a brand-new system.
Effectively manage Accident Management claims following First Notification of Loss to ensure vehicles are back on the road in a timely manner.
Efficient and competent user of the Accident Management CMS (claims management system)
Be first point of contact for customers and suppliers during the repair process, to ensure high level of customer satisfaction and service delivery.
Provide regular updates to customers, ensuring effective communication.
What we’re looking for
We are looking for an individual with high levels of customer service and empathy, that has a good eye for detail and problem solving. You will demonstrate ‘customer first’ principles in your day to day role.
You’ll also be able to demonstrate:
Knowledge of accident/insurance claims management
Competent IT skills, good working knowledge of Microsoft Office, especially Excel.
Good verbal and written communication skills
Good organisational skills and attention to detail
Resilient, able to stay calm under pressure.
💡 Quick Summary
Seeking a career-building opportunity? The Claims Progression Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Birmingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.